Failed to create RCP mandate
Make sure the card details are correct and that the card is not expired - then try again
Ask your customer to check with their bank to make sure they allow recurring card payment
Billwerk + (Reepay)
Log in to Billwerk (Reepay) to find more information. Under "Customers" you can search for specific customers to see what went wrong their mandate. Quick tip: use the chat bot to get help/explanations.
NetsEasy / NetAxept
Read more about this here. If you can't solve the issue we advise you to contact Nets.
Failed payment attempt
Check the error code on the invoice in BRP. If you click on the invoice you will see more information about the error code. The reason is often "refused by issuer" which can be due to not enough funds on the bank account.
Billwerk+ (Reepay)
Log in to Billwerk (Reepay) to find more information about why the payment attempt failed. Under "Payments" you can search for specific payment attempts and invoices. Note that the invoice number is not the same as in BRP. Click here to read more about the different error codes.