# BRP Systems Help Center

Every page listed below also serves clean Markdown at the same URL when
requested with `Accept: text/markdown`.

## Back Office

- [Why can’t I log in to my BRP account?](https://support.brpsystems.com/en/content/why-can-t-i-log-in-to-my-brp-account)
- [Why are the statistics in Back Office and BRP Online different?](https://support.brpsystems.com/en/content/why-are-the-statistics-in-back-office-and-brp-online-different)
- [Why are no clips being drawn from the value card?](https://support.brpsystems.com/en/content/why-are-no-clips-being-drawn-from-the-value-card)
- [What does it mean for a subscription to be late?](https://support.brpsystems.com/en/content/what-does-it-mean-for-a-subscription-to-be-late)
- [Value card for organization](https://support.brpsystems.com/en/content/value-card-for-organization)
- [Troubleshoot RCP](https://support.brpsystems.com/en/content/troubleshoot-rcp)
- [Remove a person/profile](https://support.brpsystems.com/en/content/remove-a-person-profile)
- [Refund through EFT (Sweden)](https://support.brpsystems.com/en/content/refund-through-eft-sweden)
- [Refund internet payments](https://support.brpsystems.com/en/content/refund-internet-payments)
- [Person "Overview" tab](https://support.brpsystems.com/en/content/person-overview-tab)
- [Our web camera is not working](https://support.brpsystems.com/en/content/our-web-camera-is-not-working)
- [NETS Trace ID](https://support.brpsystems.com/en/content/nets-trace-id)
- [Mass change of price on existing subscriptions](https://support.brpsystems.com/en/content/mass-change-of-price-on-existing-subscriptions)
- [Invoice value card for organization](https://support.brpsystems.com/en/content/invoice-value-card-for-organization)
- [Invoice distribution](https://support.brpsystems.com/en/content/invoice-distribution)
- [If money is not being drawn via direct debit/RCP](https://support.brpsystems.com/en/content/if-money-is-not-being-drawn-via-direct-debit-rcp)
- [How to set up a subscription paid by someone else than the user](https://support.brpsystems.com/en/content/how-to-set-up-a-subscription-paid-by-someone-else-than-the-user)
- [How to get the total sales of a product for a certain time period](https://support.brpsystems.com/en/content/how-to-get-the-total-sales-of-a-product-for-a-certain-time-period)
- [How to find out the total new subscriptions signed during a certain time period](https://support.brpsystems.com/en/content/how-to-find-out-the-total-new-subscriptions-signed-during-a-certain-time-period)
- [How to debit an organization via direct debit (Sweden)](https://support.brpsystems.com/en/content/how-to-debit-an-organization-via-direct-debit-sweden)
- [How to debit an already existing invoice via direct debit](https://support.brpsystems.com/en/content/how-to-debit-an-already-existing-invoice-via-direct-debit)
- [How to debit an already existing invoice via RCP](https://support.brpsystems.com/en/content/how-to-debit-an-already-existing-invoice-via-rcp)
- [How to create staff](https://support.brpsystems.com/en/content/how-to-create-staff)
- [How to comply with the VAT-change in BRP](https://support.brpsystems.com/en/content/how-to-comply-with-the-vat-change-in-brp)
- [How to cancel a direct debit (Sweden)](https://support.brpsystems.com/en/content/how-to-cancel-a-direct-debit-sweden)
- [How do I change language in BRP?](https://support.brpsystems.com/en/content/how-do-i-change-language-in-brp)
- [How do I add an EFT-authorization to a customer?](https://support.brpsystems.com/en/content/how-do-i-add-an-eft-authorization-to-a-customer)
- [Help with accounting irregularities](https://support.brpsystems.com/en/content/help-with-accounting-irregularities)
- [Free gift cards - External gift cards](https://support.brpsystems.com/en/content/free-gift-cards-external-gift-cards)
- [Find lagging/late subscriptions](https://support.brpsystems.com/en/content/find-lagging-late-subscriptions)
- [Debit an organisation for a subscription](https://support.brpsystems.com/en/content/debit-an-organisation-for-a-subscription)
- [Daily routine / Closing routine](https://support.brpsystems.com/en/content/daily-routine-closing-routine)
- [Customer is not getting emails](https://support.brpsystems.com/en/content/customer-is-not-getting-emails)
- [Credit an invoice](https://support.brpsystems.com/en/content/credit-an-invoice)
- [Campaign - Subscription](https://support.brpsystems.com/en/content/campaign-subscription)
- [Book customer on an event](https://support.brpsystems.com/en/content/book-customer-on-an-event)
- [Advanced booking statistics](https://support.brpsystems.com/en/content/advanced-booking-statistics)
- [](https://support.brpsystems.com/en/content/-JRisi)
- [](https://support.brpsystems.com/en/content/byte-av-abonnemang)
- [](https://support.brpsystems.com/en/content/sadan-opretter-du-et-arrangement-camps)
- [](https://support.brpsystems.com/en/content/opret-en-faktura-paa-et-koeb)

## Configuration

- [Why is the class/service not shown on the web/app?](https://support.brpsystems.com/en/content/why-is-the-class-service-not-shown-on-the-web-app)
- [Why are no clips being drawn from the value card?](https://support.brpsystems.com/en/content/why-are-no-clips-being-drawn-from-the-value-card)
- [Web category not shown on web or app](https://support.brpsystems.com/en/content/web-category-not-shown-on-web-or-app)
- [Views in Resource Planner](https://support.brpsystems.com/en/content/views-in-resource-planner)
- [Value card for organization](https://support.brpsystems.com/en/content/value-card-for-organization)
- [Troubleshoot RCP](https://support.brpsystems.com/en/content/troubleshoot-rcp)
- [Staff - Roles](https://support.brpsystems.com/en/content/staff-roles)
- [Request payment certificate in webb/app](https://support.brpsystems.com/en/content/request-payment-certificate-in-webb-app)
- [Remove a person as staff](https://support.brpsystems.com/en/content/remove-a-person-as-staff)
- [Person "Overview" tab](https://support.brpsystems.com/en/content/person-overview-tab)
- [Learn about Rights and Passage Rights (Swedish)](https://support.brpsystems.com/en/content/learn-about-rights-and-passage-rights-swedish)
- [How to set up a new payment method](https://support.brpsystems.com/en/content/how-to-set-up-a-new-payment-method)
- [How to create staff](https://support.brpsystems.com/en/content/how-to-create-staff)
- [How to comply with the VAT-change in BRP](https://support.brpsystems.com/en/content/how-to-comply-with-the-vat-change-in-brp)
- [How to change opening hours](https://support.brpsystems.com/en/content/how-to-change-opening-hours)
- [How to book several participants on services](https://support.brpsystems.com/en/content/how-to-book-several-participants-on-services)
- [How do I create/change automated messages?](https://support.brpsystems.com/en/content/how-do-i-create-change-automated-messages)
- [Create or change message templates](https://support.brpsystems.com/en/content/create-or-change-message-templates)
- [Create and use a coupon code](https://support.brpsystems.com/en/content/create-and-use-a-coupon-code)
- [Create a subscription product](https://support.brpsystems.com/en/content/create-a-subscription-product)
- [Create a group activity/class](https://support.brpsystems.com/en/content/create-a-group-activity-class)
- [Change text on a classticket](https://support.brpsystems.com/en/content/change-text-on-a-classticket)
- [Campaign - Subscription](https://support.brpsystems.com/en/content/campaign-subscription)
- [](https://support.brpsystems.com/en/content/hvorfor-vises-ikke-instruktoerens-navn-paa-timen-paa-nettsiden-i-appen-xijRg)
- [](https://support.brpsystems.com/en/content/hvordan-opretter-man-et-vaerdikort-produkt)
- [](https://support.brpsystems.com/en/content/-kRnmv)
- [](https://support.brpsystems.com/en/content/-3p5cJ)

## Entrance View

- [Why are no clips being drawn from the value card?](https://support.brpsystems.com/en/content/why-are-no-clips-being-drawn-from-the-value-card)
- [Learn about Rights and Passage Rights (Swedish)](https://support.brpsystems.com/en/content/learn-about-rights-and-passage-rights-swedish)
- [Denied entry](https://support.brpsystems.com/en/content/denied-entry)
- [](https://support.brpsystems.com/en/content/adgang-nektet-9QL0H)

## Point Of Sale

- [Why are no clips being drawn from the value card?](https://support.brpsystems.com/en/content/why-are-no-clips-being-drawn-from-the-value-card)
- [Value card for organization](https://support.brpsystems.com/en/content/value-card-for-organization)
- [Troubleshoot RCP](https://support.brpsystems.com/en/content/troubleshoot-rcp)
- [Sell subscription in Point of Sale](https://support.brpsystems.com/en/content/sell-subscription-in-point-of-sale)
- [Refund in Point of Sale](https://support.brpsystems.com/en/content/refund-in-point-of-sale)
- [Our receipt printer is not working](https://support.brpsystems.com/en/content/our-receipt-printer-is-not-working)
- [Our payment card terminal is not working](https://support.brpsystems.com/en/content/our-payment-card-terminal-is-not-working)
- [Lost connection to register unit in Point of Sale](https://support.brpsystems.com/en/content/lost-connection-to-register-unit-in-point-of-sale)
- [Is it possible to send a copy of receipt by email?](https://support.brpsystems.com/en/content/is-it-possible-to-send-a-copy-of-receipt-by-email)
- [How to print a copy of receipt](https://support.brpsystems.com/en/content/how-to-print-a-copy-of-receipt)
- [How to Split a Receipt for Multiple Payment Methods](https://support.brpsystems.com/en/content/how-to-split-a-receipt-for-multiple-payment-methods)
- [How do I add an EFT-authorization to a customer?](https://support.brpsystems.com/en/content/how-do-i-add-an-eft-authorization-to-a-customer)
- [Free gift cards - External gift cards](https://support.brpsystems.com/en/content/free-gift-cards-external-gift-cards)
- [Daily routine / Closing routine](https://support.brpsystems.com/en/content/daily-routine-closing-routine)
- [Create and use a coupon code](https://support.brpsystems.com/en/content/create-and-use-a-coupon-code)
- [Book customer on an event](https://support.brpsystems.com/en/content/book-customer-on-an-event)
- [](https://support.brpsystems.com/en/content/hvordan-opretter-refunderer-du-en-service-booking)
- [](https://support.brpsystems.com/en/content/opret-en-faktura-paa-et-koeb)

## Resource Planner

- [Why is the class/service not shown on the web/app?](https://support.brpsystems.com/en/content/why-is-the-class-service-not-shown-on-the-web-app)
- [Views in Resource Planner](https://support.brpsystems.com/en/content/views-in-resource-planner)
- [Plan a class in Resource Planner](https://support.brpsystems.com/en/content/plan-a-class-in-resource-planner)
- [I can’t book this specific resource on the class/service](https://support.brpsystems.com/en/content/i-can-t-book-this-specific-resource-on-the-class-service)
- [How to switch product on a planned class](https://support.brpsystems.com/en/content/how-to-switch-product-on-a-planned-class)
- [How to mark a participant as arrived on a class](https://support.brpsystems.com/en/content/how-to-mark-a-participant-as-arrived-on-a-class)
- [How to make changes to a repetitive class](https://support.brpsystems.com/en/content/how-to-make-changes-to-a-repetitive-class)
- [How to change the message (internal and external) on a class](https://support.brpsystems.com/en/content/how-to-change-the-message-internal-and-external-on-a-class)
- [How to change room/local on a planned class](https://support.brpsystems.com/en/content/how-to-change-room-local-on-a-planned-class)
- [How to change instructor on a planned class](https://support.brpsystems.com/en/content/how-to-change-instructor-on-a-planned-class)
- [How to change date/time on a planned class](https://support.brpsystems.com/en/content/how-to-change-date-time-on-a-planned-class)
- [How do I cancel a class and make it active again?](https://support.brpsystems.com/en/content/how-do-i-cancel-a-class-and-make-it-active-again)
- [How do I add an event in Resource Planner?](https://support.brpsystems.com/en/content/how-do-i-add-an-event-in-resource-planner)
- [Book/change participants on a class](https://support.brpsystems.com/en/content/book-change-participants-on-a-class)
- [Book customer on an event](https://support.brpsystems.com/en/content/book-customer-on-an-event)
- [](https://support.brpsystems.com/en/content/-kRnmv)
- [](https://support.brpsystems.com/en/content/guide-til-at-sende-besked-ud-til-medlemmer-pa-et-specifikt-hold)
- [](https://support.brpsystems.com/en/content/sadan-opretter-du-et-arrangement-camps)
- [](https://support.brpsystems.com/en/content/hvordan-opretter-refunderer-du-en-service-booking)

## Sales Management

- [Why are all my selections showing 0 (zero)?](https://support.brpsystems.com/en/content/why-are-all-my-selections-showing-0-zero)
- [What is BRP Sales Management?](https://support.brpsystems.com/en/content/what-is-brp-sales-management)

## Other articles

- [Guide: Byt kontrollenhet/kontrollsystem](https://support.brpsystems.com/en/content/guide-byt-kontrollenhet-kontrollsystem)
- [Begära ut nytt kvitto i appen](https://support.brpsystems.com/en/content/begara-ut-nytt-kvitto-i-appen)
- [Request a new receipt in the app](https://support.brpsystems.com/en/content/request-a-new-receipt-in-the-app)
- [Setups – long-term planning](https://support.brpsystems.com/en/content/setups-long-term-planning)
- [Change payment card](https://support.brpsystems.com/en/content/change-payment-card)
- [Switched payment system to Stripe](https://support.brpsystems.com/en/content/switched-payment-system-to-stripe)

## Optional

- [BRP Systems Help Center](https://support.brpsystems.com): Help center home
- [All categories](https://support.brpsystems.com/categories): Every category in this help center
- [Sitemap](https://support.brpsystems.com/sitemap.xml): XML sitemap of every public page