# BRP Systems Help Center

---

Source: https://support.brpsystems.com/en/content/our-payment-card-terminal-is-not-working

# Our payment card terminal is not working

_Category: Point Of Sale_

Follow the steps below if you experience issues with receiving card payments.

1. Log out of BRP
2. Close BRP Hardware Proxy on the computer by right clicking on the icon in the lower right corner and press “Exit”
    1. If the icon is not showing, it means the program is not running. Go to step 4.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ATAZzBoLUN7QKHxIafKsYNxyj0DcswpF99vUXSbA-Hardware%20Proxy.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ATAZzBoLUN7QKHxIafKsYNxyj0DcswpF99vUXSbA-Hardware%20Proxy.png)
Click on the image to expand

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/EWEhBf6iCi21hsFCO8fa8MG8MpLCs6kfES27mmQ0-image.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/EWEhBf6iCi21hsFCO8fa8MG8MpLCs6kfES27mmQ0-image.png)

1. Unplug the card terminal’s power cord (from the terminal), wait a few seconds and plug it back in. Note! If you have a Nets terminal, press and hold the yellow Clear-button and the .,’-button to restart it instead.
2. Start BRP Hardware Proxy *(Press the Windows key and search for BRP Hardware Proxy)*

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/BS8Ar3bTKVj7irIdnTJ9FMSEEvEFtsC3Xl4OO0wn-Open%20HP.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/BS8Ar3bTKVj7irIdnTJ9FMSEEvEFtsC3Xl4OO0wn-Open%20HP.png)

1. Log in to BRP

If this doesn’t resolve the problem, please contact our support team. Make sure to have Teamviewer ready on the computer that is connected to the card terminal and find out what type of payment card terminal you have.

#### Nets

Lane 3000

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/7Vk93wU26bI24OCtFUu540OHIG6WDMhAvtJcKdyk.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/7Vk93wU26bI24OCtFUu540OHIG6WDMhAvtJcKdyk.pngpng)

IPP 350

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/uSHK9YZNdW9DrDZjBmgQxgUci5peHKttK7iLYm6v.jpgjpg](https://helpcenter-io.s3.amazonaws.com/uploads/brp/uSHK9YZNdW9DrDZjBmgQxgUci5peHKttK7iLYm6v.jpgjpg)

#### Verifone

Yomani 2

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/YTZKURNLdRynBuKqsQ0S3gcXUEll3RzFygIQq30w.jpgjpg](https://helpcenter-io.s3.amazonaws.com/uploads/brp/YTZKURNLdRynBuKqsQ0S3gcXUEll3RzFygIQq30w.jpgjpg)

VX820

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/KucPvK0puVzFrgYUu90A1qf8QkpgvvzafZLTeGKD.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/KucPvK0puVzFrgYUu90A1qf8QkpgvvzafZLTeGKD.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-debit-an-already-existing-invoice-via-direct-debit

# How to debit an already existing invoice via direct debit

_Category: Back Office_

1. Make sure the payer have a valid EFT authorization
2. Go to Back Office > Invoicing > Invoices and find the invoice
3. Change the due date on the invoice if that date has already passed
  *Due date = the day BRP will attempt to charge the account*
4. Select the invoice and click on “EFT”

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/0zE05foFDHVFJrUB6HLSDDzi7YBxkhyV8r19yom7-EFT%20invoicef.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/0zE05foFDHVFJrUB6HLSDDzi7YBxkhyV8r19yom7-EFT%20invoicef.png)
Click on the image to expand

---

Source: https://support.brpsystems.com/en/content/how-to-debit-an-already-existing-invoice-via-rcp

# How to debit an already existing invoice via RCP

_Category: Back Office_

Note! If you already sent the invoice, you need to change the status of the invoice to "Not sent" first

1. Make sure the payer have a valid Card consent
2. Go to Back Office > Invoicing > Invoices
3. Find the invoice by choosing “Not sent” under View and “Card” under Type
4. Change the due date on the invoice if that date has already passed
  *Due date = the day BRP will attempt to charge the account*
5. Select the invoice and click on “Send to draw”
  ![https://helpcenter-io.s3.amazonaws.com/uploads/brp/7ls8NVnQo7ctlRbqkyVW7p5mmPcM7rkGqYPWtuT5-send%20to%20draw.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/7ls8NVnQo7ctlRbqkyVW7p5mmPcM7rkGqYPWtuT5-send%20to%20draw.png)
  Click on the image to expand

*Note! The button “Send to draw” will only be shown when you choose Not sent and Card under View and Type as in the picture above.*

---

Source: https://support.brpsystems.com/en/content/i-can-t-book-this-specific-resource-on-the-class-service

# I can’t book this specific resource on the class/service

1. Make sure the resource have a schedule or work shift when the class or service is scheduled. If the resource have a schedule or work shift the time will be white instead of grey in Resource Planner (see the picture below)
2. Make sure the resource is added to the product´s resource requirements, either as an individual resource or through resource labels (Configuration > Products > Products > Resource requirements tab on the product)
3. If the resource is set up as point 1 and 2, check if the resource is already booked on another class/service.
  ![](https://lh6.googleusercontent.com/bl290mGn_5zgZqMWkQArJD3AR_fMHtmK7PxdcdJuh06iMsQ9x6viQgmnrukxDS5IHfspF5-EN7KmrdItpzQ2mLFBnN5RwUy6TSSr9uiu4o7f9AwmnI5LdLILhFOIG3-_suN3AaZUfOOb35FbHrtDWUM)

---

Source: https://support.brpsystems.com/en/content/how-to-set-up-a-new-payment-method

# How to set up a new payment method

_Category: Configuration_

1. Open Configuration
2. Go to Finance > Payment method
3. Click on +
4. Enter name, account and where this payment method should be used under the title “Settings”

![](https://lh5.googleusercontent.com/18hAjjKJ1N7QkhZ6DL-6OYUZOZEYc0IBd-FntS7JgVTEDbGR55xGGmfmr5iy6K2JSBa4sMkCII8xF5v2m7RXOBpnhr2mV7ppnNa8x0D-jbdMdDGnBOMTuT12DbU1RNvwnu-Cp5SdM6277mI5Qda6Xg4)

1. If the payment method will be used as register payment you also need to add it to the register. Go to Configuration > Register > Registers. Click on the register where this payment method should be added.
2. Click on the pen next to “Payment method for registers” to add the payment method.

![](https://lh5.googleusercontent.com/aP2cNFeSGohZAsGVm2LcFzu9de6TrBDxhQNlx13dVMOb0e8iVgDRNEna8uknt2nSL-C1z5tqZecJGW1LBulSW0Otu4WKLUwbn5O_Qk3FomE3du4MloiQkNtiNVo0mKW343sSBz_w9cJnbpH4cAqh7DA)

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2027192516/Betals+tt+BRP+Cloud) to read more about payment methods.

---

Source: https://support.brpsystems.com/en/content/how-to-print-a-copy-of-receipt

# How to print a copy of receipt

_Category: Point Of Sale_

1. Open Point of Sale

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/QeMla9CgImjuuasWp6UPn2Cyu8bSTxmgt9Vaiswd-image.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/QeMla9CgImjuuasWp6UPn2Cyu8bSTxmgt9Vaiswd-image.png)

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/IVvDiFR2f6bghBnxdcEcjTpQejvtockgGYdnbCoA-image.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/IVvDiFR2f6bghBnxdcEcjTpQejvtockgGYdnbCoA-image.png)

1. Click on the symbol with three lines in the top right corner
2. Choose "Print receipt copy"
3. Type the receipt number and press OK

> **Note! You can only print one copy of receipt**

---

#### If you don't know the receipt number:

1. Open Point of Sale
2. Press "Refund & Previous Purchases"

1. Find the purchase, mark it and press "Print receipt copy"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/6joyHAHZKW65Ws4iAGT3APQem3KWrTaKHf4uARMe-VEi89NlWsR.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/6joyHAHZKW65Ws4iAGT3APQem3KWrTaKHf4uARMe-VEi89NlWsR.png)

---

Source: https://support.brpsystems.com/en/content/is-it-possible-to-send-a-copy-of-receipt-by-email

# Is it possible to send a copy of receipt by email?

_Category: Point Of Sale_

No, it can only be printed

---

Source: https://support.brpsystems.com/en/content/how-do-i-add-an-eft-authorization-to-a-customer

# How do I add an EFT-authorization to a customer?

EFT-authorizations can be created by you directly in BRP or indirectly by your customers when they purchase a subscription online. The EFT-authorization can be found in Back Office on the customer's profile under the "Finance" tab. Read more about that [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2279735701/Autogiromedgivande+Sverige).

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/DKwx8kDjsh7zyVsnqdco23vxl2dZMKNQs9ElCfE8-image.png](https://helpcenter-io.s3.amazonaws.com/uploads/brp/DKwx8kDjsh7zyVsnqdco23vxl2dZMKNQs9ElCfE8-image.png)
Click on the image to expand

---

Source: https://support.brpsystems.com/en/content/help-with-accounting-irregularities

# Help with accounting irregularities

_Category: Back Office_

Make sure you’ve gone through the monthly routines required to obtain the transaction notes that should be exported to the accounting. Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2323873878/M+nadsrutiner) to read more about what needs to be done.

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2325185010/M+nadsavst+mning+Sverige) to reconcile this with the accounting and get tips on where to look if you discover irregularities between the accounting and BRP.

---

Source: https://support.brpsystems.com/en/content/why-is-the-class-service-not-shown-on-the-web-app

# Why is the class/service not shown on the web/app?

1. Go to Configuration > Products > Products. Make sure the product is “Bookable via Internet”.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/OOONxs8hQmsZ3bq7ebxmN83Oa4mOWJ8G8PjwjSlK.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/OOONxs8hQmsZ3bq7ebxmN83Oa4mOWJ8G8PjwjSlK.pngpng)
Click to expand

1. Go to Configuration > Web and app > Web categories. Make sure the product is added to a web category.
2. Check “Display period” on the web category to make sure the dates have not passed. If it’s empty the web category will be shown immediately and until it’s removed.
3. Make sure “Show on customer web” and “Show in app” is checked in.
4. Make sure the web category is added in Web and app > Apps.

#### Why is the instructor's name not shown on the class on the web/app?

Make sure the resource for the instructor is tied to a staff:

1. Go to Configuration > Staff and resources > Resources
2. Find the resource, make sure the "is staff" box is marked and that it is connected to a staff:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/Msyq0Knf8Rx0wCPxRZfUNfl5Frpp9Hp7Y42bLzj6.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Msyq0Knf8Rx0wCPxRZfUNfl5Frpp9Hp7Y42bLzj6.pngpng)

> *Note! Because of cookies it can take some time before you see the changes on your computer but the customer will see it immediately. Open your website in an incognito window to see the changes immediately.*

---

Source: https://support.brpsystems.com/en/content/how-to-set-up-a-subscription-paid-by-someone-else-than-the-user

# How to set up a subscription paid by someone else than the user

_Category: Back Office_

1. Add a profile for both the person who will use the subscription and the person who will pay for the subscription in Back Office.
2. When adding the subscription to the user, choose the person who will pay for it in the “payer” column. Click on the symbol to the right to search for the person.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/XVrxg1o9l128V1k39Qal8RTuLz7Fh57aZ3dLarsC.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/XVrxg1o9l128V1k39Qal8RTuLz7Fh57aZ3dLarsC.pngpng)
Click to expand

1. If the subscription is paid through direct debit or recurring card payment (RCP) the EFT or card authorization should be added to the payer’s profile.

---

Source: https://support.brpsystems.com/en/content/if-money-is-not-being-drawn-via-direct-debit-rcp

# If money is not being drawn via direct debit/RCP

_Category: Back Office_

1. Make sure the person has a valid EFT or card authorization. This will be found on the person's profile in Back Office under the "Economy" tab. *Note! If the subscription is paid by someone else, the EFT or card authorization should be added to the payer's profile*.
2. Check the “Deviations” tab on the subscription to see if it has been frozen or given a free period.
3. Check the “History” tab on the subscription to see if there has been any other changes to the subscription that could be the reason for the issue. If money could not be drawn due to lack of funds (the customer didn't have enough money on the account), you will see that here as well.

---

Source: https://support.brpsystems.com/en/content/what-does-it-mean-for-a-subscription-to-be-late

# What does it mean for a subscription to be late?

_Category: Back Office_

A subscription with status “Late” means that there are days that have not been debited before the next billing period. In order for the subscription to become active again, you need to debit the subscription to catch up.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/l0MGUMs5U679hXJS5bACPPrg7rpRNuy0bHuA6Fbc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/l0MGUMs5U679hXJS5bACPPrg7rpRNuy0bHuA6Fbc.pngpng)
Click to expand

Read more about lagging subscriptions [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/3984326671/Sl+pande+abonnemang).

---

Source: https://support.brpsystems.com/en/content/find-lagging-late-subscriptions

# Find lagging/late subscriptions

_Category: Back Office_

1. Go to Back Office > Debiting > Debit subscriptions
2. Choose a date and select the "Late" box > Search

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/cTvVoeZHvhklvErZkpUpL0g6v384GxCbMhh5Qrzc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/cTvVoeZHvhklvErZkpUpL0g6v384GxCbMhh5Qrzc.pngpng)
Click to expand

#### Direct debit subscriptions

1. Go to Back Office > Debiting > Debit direct debit subscriptions
2. Choose state "Have consent, lagging" > Search
3. Choose state "Missing consent, lagging" > Search

#### RCP subscriptions

1. Go to Back Office > Debiting > Debit RCP subscriptions
2. Choose state "Have consent, lagging" > Search
3. Choose state "Missing consent, lagging" > Search

> Note! If there are subscriptions missing consent (EFT or card authorization), the reason for this should be checked before debiting the customer. Otherwise no money will be drawn and the customer must pay the invoice manually.

---

Source: https://support.brpsystems.com/en/content/campaign-subscription

# Campaign - Subscription

BRP offers support for handling automatic price changes and keeping track of promotional periods if you want to offer campaign subscriptions for your customers. Examples of campaigns that BRP can handle are:

- Subscribe for 13 months, pay for 12 (first month for free)
- Train until August 31st for €40, then €30 for one year, then regular price €50
- Train cheaper for a year then regular price

Read more about how to set this up [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2338357819/Kampanjst+d).

---

Source: https://support.brpsystems.com/en/content/how-to-debit-an-organization-via-direct-debit-sweden

# How to debit an organization via direct debit (Sweden)

_Category: Back Office_

1. Go to Back Office > Persons, and create a fictional person which later will have the EFT-authorization. A suggestion is to name the profile the name of the organization. *If you have an age limit on direct debit, this fictional person needs to be the corresponding age. However, leave the “personal number” field blank.*
2. Go to the “Finance” tab and add an EFT-authorization.
    1. Enter 00 + the company registration number instead of personal number under “Account holder”
    2. Enter the same number under "Direct debit payer number"

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ZcYBg13axA8eGbs0s8IkQIgnpFBS9xO4HbwrKtyU.pngpng)
Click to expand

1. Add the fictional person as the “payer” on the subscription that is to be paid through direct debit.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/eq019EdRZ5g0BZ2DjmkiBlO3fzOjG837vbWuTbUv.pngpng)

---

Source: https://support.brpsystems.com/en/content/why-are-no-clips-being-drawn-from-the-value-card

# Why are no clips being drawn from the value card?

1. Check if the person has an active subscription that gives the right to enter. If there is an active subscription, no clip is drawn and the entry goes under the subscription instead.
2. If the person is denied entrance, review the validity period of the value card.
3. Check the validity period in combination with "Permit multiple entrances during the validity period" on the entry product linked to the value card (Configuration > Products > Products)

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/2q1AvKLJiM03RvWod7Yfevksfx7I1J8OFFKMie8J.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/2q1AvKLJiM03RvWod7Yfevksfx7I1J8OFFKMie8J.pngpng)
Click to expand

*According to the image above, one clip is drawn when the person first enters the facility. No more clips are drawn for 2 hours regardless of how many times the person passes in and out.*

---

Source: https://support.brpsystems.com/en/content/value-card-for-organization

# Value card for organization 

**How to create a value card which will be invoiced by usage:**

1. Go to Configuration > Products > Products
2. Open or create a value card product. The price of the value card should be 0 (zero).
3. Choose “Product” under “Type of value card”
4. Check the “Invoice usage” box
5. Add the entry product that will be used for this value card under “Products”

*The price of the entry product will be the price that will be invoiced per clip/use afterwards.*

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/s5ZgM15qMwZe2mPVQUlKwR4G6RdAzRgd2WuA45Fz.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/s5ZgM15qMwZe2mPVQUlKwR4G6RdAzRgd2WuA45Fz.pngpng)
Click to expand

**How to sell this value card and make it available for several people within an organization:**

1. Sell the value card in the register to one of the people in the organization. Price and number of clips should be 0 (zero).
2. Go to Back Office > Persons and find the person you sold the value card to.
3. Go to the “Member” tab and click on the value card > choose “Valid for everybody within organization”
4. Make sure everyone who will be using the value card is added to the organization
5. If only a few people in the organization will use the value card you can instead add these people under “Users”.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/t0l2K8CBik1Qw4PDnT6Y272G0cQyNjYPHMbBqY6i.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/t0l2K8CBik1Qw4PDnT6Y272G0cQyNjYPHMbBqY6i.pngpng)

Since the amount of clips is 0 (zero), the value card will have a negative amount of clips when used which you invoice afterwards (usually once a month).

[Invoice value card for organization](https://support.brpsystems.com/en/content/invoice-value-card-for-organization)

---

Source: https://support.brpsystems.com/en/content/our-receipt-printer-is-not-working

# Our receipt printer is not working

_Category: Point Of Sale_

1. Make sure the LED is lit to make sure the receipt printer is not turned off or broken.
2. Make sure there is enough paper in the printer and that the paper roll is installed correctly. The shiny side of the paper should face down or toward you as shown in the picture:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/iNI0ia8JdgaTWzYalNhyM2En6ZO7t0FaiBRJxdmG.jpgjpg](https://helpcenter-io.s3.amazonaws.com/uploads/brp/iNI0ia8JdgaTWzYalNhyM2En6ZO7t0FaiBRJxdmG.jpgjpg)

If the steps above does not solve the issue, follow the steps below to restart the printer:

1. Log out of BRP
2. Turn off the receipt printer (there is a switch on the side or in the front of the printer)
3. Close BRP Hardware Proxy by right clicking on the icon in the lower right corner and press “Exit”

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/tnisrEAPoPObcJ0NfqnJD7RQW2O80gOZx20T3En2.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/tnisrEAPoPObcJ0NfqnJD7RQW2O80gOZx20T3En2.pngpng)
Click to expand

1. Start BRP Hardware Proxy *(press the Windows key and search for BRP hardware Proxy)*

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/7YF2wfkYlefV1trV3nt9z4QCTxsWKkKHVqwJjJGr.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/7YF2wfkYlefV1trV3nt9z4QCTxsWKkKHVqwJjJGr.pngpng)

1. Turn on the receipt printer
2. Log in to BRP

---

Source: https://support.brpsystems.com/en/content/our-web-camera-is-not-working

# Our web camera is not working

_Category: Back Office_

1. Make sure the camera is not broken - is the LED lit?
2. Restart the camera
3. Review the browser settings by following the steps below:

#### Browser settings

1. Open Google Chrome
2. Click on the three dots in the top right corner > click on “Settings”

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/EwLgcAcQgbovOao4pGAYbRJNQ0PlTRvH9UJHtMHW.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/EwLgcAcQgbovOao4pGAYbRJNQ0PlTRvH9UJHtMHW.pngpng)
Click to expand

1. Search for “Site settings” > click on “Camera”
2. Make sure “sites can ask to use the camera” is checked and that BRP is not under the “Not allowed to use your camera” tab.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/IMnnkP3Dn9BcUyRwF27pGW3QfMNaUWnb9DLyJaT2.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/IMnnkP3Dn9BcUyRwF27pGW3QfMNaUWnb9DLyJaT2.pngpng)
Click to expand

---

Source: https://support.brpsystems.com/en/content/how-to-get-the-total-sales-of-a-product-for-a-certain-time-period

# How to get the total sales of a product for a certain time period

_Category: Back Office_

Go to Back Office > Statistics > Sales per product

You can choose to search for products based on the product's billing date or delivery date (date of delivery/execution), so depending on which search criteria you choose, the results will be slightly different. For products sold at the register, the times for debiting and delivery often coincide.

Read more [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/4127621142/F+rs+ljning+per+produkt).

---

Source: https://support.brpsystems.com/en/content/how-to-find-out-the-total-new-subscriptions-signed-during-a-certain-time-period

# How to find out the total new subscriptions signed during a certain time period

_Category: Back Office_

Go to Back Office > Subscriptions > Subscription statistics

Read more about that [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2341634068/Abonnemangsstatistik).

---

Source: https://support.brpsystems.com/en/content/why-are-the-statistics-in-back-office-and-brp-online-different

# Why are the statistics in Back Office and BRP Online different?

_Category: Back Office_

BRP Classic/Cloud and BRP Online are based on slightly different parameters.

Read more about that [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2341634181/Skillnad+i+medlemsantal+mellan+BRP+Classic+Cloud+BRP+Online+samt+BRP+BI).

---

Source: https://support.brpsystems.com/en/content/advanced-booking-statistics

# Advanced booking statistics

_Category: Back Office_

Go to Back Office > Booking > Bookings if you’re interested in more advanced booking statistics.

See examples and read more about that [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2344518371/Exempel+bokningar+-+bokningar).

---

Source: https://support.brpsystems.com/en/content/why-can-t-i-log-in-to-my-brp-account

# Why can’t I log in to my BRP account?

_Category: Back Office_

***“Wrong username or password”***

Ask your supervisor to reset your password by following these steps:

1. Your supervisor logs into their BRP account
2. Go to Back Office > Persons. Find your account
3. Click on the “Person” tab > Make sure your email address is correct
4. If email address is correct, click on “Change password”

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Dtl9MjcEJv0tMdHFWjLn9uMuXvPXllnRuRS2LhhL.pngpng)
Click to expand

If you don’t have access to your supervisor, follow the steps below:

1. Go to your GoActive! website
2. Click on Log in
3. Click on “Forgot password”

***“No access to module”***

This means your role is set to not have access to the specific module you are trying to log into.

1. Check the browser search bar to see which module you are trying to log into. For example: If you are trying to access Point of Sale but the browser search bar says Configuration, open up Point of Sale instead and log in there.
2. If you need access to the module you are trying to log into, contact your supervisor to add the module to your role.

**Note!**Due to security reasons,****BRP Support are not allowed to assist you with changing your password.

---

Source: https://support.brpsystems.com/en/content/create-or-change-message-templates

# Create or change message templates

_Category: Configuration_

Message templates are found in Configuration under Settings > Messages. These are used when the system sends e-mail or SMS and in some cases as templates for pages in the web booking.

The message templates must be written in html format. There are many free tools online that help you easily convert text to html format, such as [https://wordtohtml.net/](https://wordtohtml.net/)

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2284224514/Meddelandemallar) for more in-depth information on setting up message templates.

---

Source: https://support.brpsystems.com/en/content/how-do-i-create-change-automated-messages

# How do I create/change automated messages?

_Category: Configuration_

To create automatic messages for your customers you need to create follow-up points. See the documentation [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2323579484/Uppf+ljningspunkter)to get started and find example templates.

To change an already created follow-up point, go to Configuration > Marketing activities > Follow-up points.

Note! Follow-up points can only be configured to be sent out at a specific time according to the parameters set up for that specific follow-up point. If you want to edit the automated message that is sent out from a trigger (e.g., a subscription being bought) then you should instead edit the message templates:

[How do I change the messages that are sent via SMS and email?](https://support.brpsystems.com/content/how-do-i-change-the-messages-that-are-sent-via-sms-and-email)

---

Source: https://support.brpsystems.com/en/content/denied-entry

# Denied entry

_Category: Entrance View_

The reason for a denied entry can usually be found by looking at the entrance result in Entrance View.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/p3WhfAExJVbm6XGaGYttYC9wy0vSfec8Yecjbmqt.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/p3WhfAExJVbm6XGaGYttYC9wy0vSfec8Yecjbmqt.pngpng)

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2302410966/Kontroll+vid+inpassering+och+utpassering) to read more about the checks made by BRP during entry and what the various error messages mean.

---

Source: https://support.brpsystems.com/en/content/customer-is-not-getting-emails

# Customer is not getting emails 

_Category: Back Office_

If you have sent a message via e-mail that the recipient did not receive, it may be due to:

- **The email address is misspelled**
  Check the customer’s email address on their profile.
- **The person lacks consent to mass sending of email**
  Make sure the person has consented to mass sending of email. You can see this on the person's profile, at the bottom of the "Person" tab.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/iBPUtVxmT5xQSfvZ8AyABer3AYDe4MwBolYfpMsI.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/iBPUtVxmT5xQSfvZ8AyABer3AYDe4MwBolYfpMsI.pngpng)
Click to expand

- **The email has ended up in the recipient's spam folder**
  Ask the person to check their spam folder

If you have checked the points above, ask the customer to add your email address as a contact and then try to send the email again.

---

Source: https://support.brpsystems.com/en/content/how-do-i-change-language-in-brp

# How do I change language in BRP?

_Category: Back Office_

1. Log in to BRP
2. Click on your name in the top right corner > Choose language

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/60iCjpto2nESP83beKjLgMNdr2yTXMb1ki07dL5f.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/60iCjpto2nESP83beKjLgMNdr2yTXMb1ki07dL5f.pngpng)
Click to expand

#### If you don't have the "choose language" button in BRP:

In this case you need to change the language in your browser.

1. Log out of BRP
2. Open Google Chrome
3. Go to Settings by clicking the three dots in the top right corner

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/VJBgnZD7SKpFpuMTUICqFE5KAN1wHACFYzPqkUw3.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/VJBgnZD7SKpFpuMTUICqFE5KAN1wHACFYzPqkUw3.pngpng)

1. Click on "Language"
2. Add your language and check "Show Google Chrome in this language"
3. Restart your browser and log back in to BRP.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/g01cDe8etFawtHb5Zm61t42UeGayNsXQ03qenwTD.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/g01cDe8etFawtHb5Zm61t42UeGayNsXQ03qenwTD.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-cancel-a-direct-debit-sweden

# How to cancel a direct debit (Sweden)

_Category: Back Office_

If you created a direct debit that needs to be cancelled, you need to log in to Autogiro Online.

See how to do it [here](https://www.bankgirot.se/globalassets/dokument/instruktioner/autogiro_online_instruktion_betalningsmottagare_sv.pdf), page 24.

BRP can cancel an entire draw file, for example if you sent an entire file with the wrong date etc. Contact our customer support if you need help with this.

---

Source: https://support.brpsystems.com/en/content/learn-about-rights-and-passage-rights-swedish

# Learn about Rights and Passage Rights (Swedish)

---

Source: https://support.brpsystems.com/en/content/how-to-create-staff

# How to create staff

1. Go to Back Office > Persons, create a profile for the person by clicking on +. Add the necessary information and click on "Save".
2. Go to Configuration > Staff and resources > Staff
3. Click on “Add staff from persons” > find the person and press “Select”

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/d25VJ20MQAlK3iKdJGav0KdHKCz8AqAzpp7jEzcd.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/d25VJ20MQAlK3iKdJGav0KdHKCz8AqAzpp7jEzcd.pngpng)
Click to expand

1. The person is now marked as staff and you will be taken to the person’s profile. Go to the “Staff” tab and add a role based on the rights the person should have.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/N7M6PGw8L5TlIhkS30lmUX9scd3nr49ommU4uRJD.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/N7M6PGw8L5TlIhkS30lmUX9scd3nr49ommU4uRJD.pngpng)

1. Go to the "Person" tab and press "Send new password". Your staff will then get an email with instructions on choosing a password to log in to BRP. Their log in credentials will then be the email on their profile and the password they choose.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/0fKCWXk2HX0nDuHzhVV4NnZnpex3jemrd33seSYU.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/0fKCWXk2HX0nDuHzhVV4NnZnpex3jemrd33seSYU.pngpng)

[Staff - Roles](https://support.brpsystems.com/content/staff-roles)

---

Source: https://support.brpsystems.com/en/content/how-to-book-several-participants-on-services

# How to book several participants on services

_Category: Configuration_

Follow this guide if you want your customers to be able to book several participants on a specific service - for example Personal Training for two customers at once.

First you will need to create a capacity type:

1. Go to Configuration > Staff and resources > Capacity types
2. Create a new one by clicking on the plus sign +
    1. This is just a label that later will be used to connect the capacity to the resource and the service product

---

After creating the capacity type you need to add it to the resource. This is also where you set the maximum capacity:

1. Go to Configuration > Staff and resources > Resources
2. Click on the resource that will be added to the service product
3. Scroll down and click on the plus sign + under "Capacity"
4. Choose the capacity type you created earlier and add the maximum capacity (the amount of customers who should be able to book the service at the same time)

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/CepcPZcRJT0rytNPWJynd1qEC6PWzzu9fIImofZ7.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/CepcPZcRJT0rytNPWJynd1qEC6PWzzu9fIImofZ7.pngpng)
Click to expand

---

Now you need to add the same capacity type to the service product:

1. Go to Configuration > Products > Products
2. Go to the service product
3. Go to the "Resource requirements" tab > click on your added resource
4. Under "Capacity", add your capacity type and check the "May split resource" box.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/QNUCSUB0pBWGzsRXNGIjoEwvUZXlaxq3UqvQq4q3.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/QNUCSUB0pBWGzsRXNGIjoEwvUZXlaxq3UqvQq4q3.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-change-opening-hours

# How to change opening hours

_Category: Configuration_

1. Go to Configuration > Staff and resources > Schedules
2. Find one of the active schedules, normally called "Opening hours"
3. Click on the schedule under "Schedule periods"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/NIdRkELimalV1SBFDfXoRoq07CaJKtGm9faEZ4Mn.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/NIdRkELimalV1SBFDfXoRoq07CaJKtGm9faEZ4Mn.pngpng)

Change the opening hours by clicking on the schedule under "Weeks".

If you want to have specific opening hours on a specific day, for example christmas, you can add these by clicking on the blue + under "Deviations"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/OhEc9OdC9LdmcfgfLdlhXpXHx4TIfkuZZRFuo60K.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/OhEc9OdC9LdmcfgfLdlhXpXHx4TIfkuZZRFuo60K.pngpng)

When adding deviations you will see a page where you can:

1. Choose name
2. Choose facility (if needed)
3. Choose the period of this deviation
4. Mark the facility to be completely closed or choose different opening hours for this period
5. Choose which schedules it should apply to within the selected facility. (If you didn't choose a specific facility in step 2, you will be able to see all the schedules.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/hUXou1JIHIxww8COl6D8xqVy15nG44OhFLpUhPmc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hUXou1JIHIxww8COl6D8xqVy15nG44OhFLpUhPmc.pngpng)

---

Source: https://support.brpsystems.com/en/content/mass-change-of-price-on-existing-subscriptions

# Mass change of price on existing subscriptions

_Category: Back Office_

Follow this guide if you have many subscriptions that you need to update the price of.

1. Go to Back Office > Subscriptions > Subscriptions
2. Search for the subscriptions for which you want to change the price. Here you can use "Advanced selection" on both users and subscriptions to pick out the people who should have the new price.
3. Select the people and click "Change selected rows" > "Change price"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/BXPaKkc0ta1ouve5Xlvrc56k9m0iNrWbBoKVpbWb.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/BXPaKkc0ta1ouve5Xlvrc56k9m0iNrWbBoKVpbWb.pngpng)
Click to expand

A new window will open. There you fill in the new price and the date the price change takes effect. If you check the "Ignore price guarantee" box, the price will change even if the customer's subscription has a price guarantee that extends beyond the date you set for the price change. If you instead leave "Ignore price guarantee" unchecked, the customer will receive the new price as soon as the price guarantee date has passed.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ypurU4x72ElQm31ycBfhZzi7Ghc6wmhAWt2iHncl.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ypurU4x72ElQm31ycBfhZzi7Ghc6wmhAWt2iHncl.pngpng)

---

Source: https://support.brpsystems.com/en/content/refund-in-point-of-sale

# Refund in Point of Sale

_Category: Point Of Sale_

1. Click on the button "Refund and previous purchases"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/YJwJ1V0hkVROfGASbqmzvRF8ALpUPIkS0GNd2gak.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/YJwJ1V0hkVROfGASbqmzvRF8ALpUPIkS0GNd2gak.pngpng)

1. Find the purchase you want to refund. You can find the purchase by searching for the date of the purchase, the receipt number, the product or the customer. You can also filter on the register unit used for the purchase.
2. Select the purchase and click on "Refund"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/GSwt1GkszeecCSF9Cs1UXdME8tQRB5RgKcM0Swgn.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/GSwt1GkszeecCSF9Cs1UXdME8tQRB5RgKcM0Swgn.pngpng)

1. The product will now be added with a negative amount. Click on "Pay" and choose the same payment method that was used during the purchase.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/g0occf9T7N3hYpRvQHIj4vAHoio5QBgwjcmoIqKa.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/g0occf9T7N3hYpRvQHIj4vAHoio5QBgwjcmoIqKa.pngpng)

---

Source: https://support.brpsystems.com/en/content/byte-av-abonnemang

# 

_Category: Back Office_

---

Source: https://support.brpsystems.com/en/content/free-gift-cards-external-gift-cards

# Free gift cards - External gift cards

If your facility wants to give away a gift card, e.g. in the form of prices or compensation, there are a few different alternatives to solve this. Read more about that [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2312700018/Gratis+presentkort+-+Externa+presentkort).

---

Source: https://support.brpsystems.com/en/content/remove-a-person-as-staff

# Remove a person as staff

_Category: Configuration_

Follow the steps below to remove someone as staff:

1. Go to Configuration > Staff and resources > Staff > find the person you want to remove
2. Click on the profile and go to the "Staff" tab
3. Check the "No longer employed" box and set a date for "End of employment" > Save

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/vd8Q2ZGF5UDir3NL77xInIn3aFJWPghI5syHOXTm.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/vd8Q2ZGF5UDir3NL77xInIn3aFJWPghI5syHOXTm.pngpng)
Click to expand

1. Close the window of the selected profile > From the list, mark the person and press "Remove from staff"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/5jQl161rXMOf0sjl4IRV06AHjaGjdBEtHyKcXz4n.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/5jQl161rXMOf0sjl4IRV06AHjaGjdBEtHyKcXz4n.pngpng)

1. Once this is done, follow the steps in the article below to remove the profile from the database completely:

[Remove a person/profile](https://brp.helpcenter.io/en/content/remove-a-person-profile)

---

Source: https://support.brpsystems.com/en/content/remove-a-person-profile

# Remove a person/profile

_Category: Back Office_

To have a person completely removed from BRP, you need to anonymize their profile. To do this you need a role with the right to mark people for anonymization. It will not be possible to remove a person with an active subscription, undebited bookings or a value card with remaining value (including inactive value cards).

Follow the steps below to remove a person from BRP:

1. Go to Back Office > Persons. Find the profile you want to remove
2. Mark the person and click on the trash can button

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/AxCD3wvWhL1QHWQ9NsTNv0VyfyxRqSByHH8n4rSd.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/AxCD3wvWhL1QHWQ9NsTNv0VyfyxRqSByHH8n4rSd.pngpng)
Click to expand

1. The person is now marked for anonymization, but the person is not yet removed. To finalize the anonymization and remove the profile - click on "GDPR" and "Complete anonymization". To do this you need a role with the right to complete anonymization

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/kYWtkKom6GKMldVfDt9iE9R3Hf2PGsCobQMEsXbz.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/kYWtkKom6GKMldVfDt9iE9R3Hf2PGsCobQMEsXbz.pngpng)

#### Undo anonymization

1. Go to Back Office > Persons. Find the person
2. Mark the profile and click on GDPR > Unmark for anonymization

Note! This is only possible if the anonymization hasn't been completed. Once anonymization has been completed you can no longer undo it.

---

Source: https://support.brpsystems.com/en/content/daily-routine-closing-routine

# Daily routine / Closing routine 

At the end of the day, there are a couple of points that must be reviewed to ensure a functioning financial report. The recommendation is that cash register managers carry out these steps.

1. Check for incomplete, improper and stopped direct debit consents and perform necessary actions. You will find these in Back Office > Debiting > Direct debit consents
    1. Incomplete - Ask your customer for correct information
    2. Improper - Let your customer know the information provided was not accepted by the bank and ask for new ones. Usually this is due to a type of bank account that doesn't allow direct debit
    3. Stopped - Review the person's subscription and determine the appropriate action
2. Create a register report for all open registers. This is done in Point Of Sale > Menu button in the top right corner > Register report

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/4uvRuMtnkUc6tIyNCrUPcPtviIPNW1c4bAhZHMIM.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/4uvRuMtnkUc6tIyNCrUPcPtviIPNW1c4bAhZHMIM.pngpng)
Click to expand

---

Source: https://support.brpsystems.com/en/content/invoice-distribution

# Invoice distribution

_Category: Back Office_

We offer a few different ways to distribute invoices through BRP:

- Email
- Central print
- E-invoice - through Pagero
- Direct Debit

Read more about this [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2319810755/Fakturadistribution).

---

Source: https://support.brpsystems.com/en/content/staff-roles

# Staff - Roles

_Category: Configuration_

What determines what a staff can and cannot do in BRP is roles, and the rights of that role. These can be found in Configuration (green module) > Staff and resources > Roles.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/olFwfa07AG3xgLfOjKHCakxjNFtDTsf7lljKX8cz.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/olFwfa07AG3xgLfOjKHCakxjNFtDTsf7lljKX8cz.pngpng)
Click to expand

Follow the steps below to edit the rights of a specific role:

1. Click on the role you want to edit
2. Click on the pen in the right corner under "Rights"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/TgXi9jzpF0NznOeAcf3X18V5Flx5Nt0z8i3OIEzz.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/TgXi9jzpF0NznOeAcf3X18V5Flx5Nt0z8i3OIEzz.pngpng)

1. In the new window you can add or remove rights for this role. To add rights to this role, move it to the right column by marking it and using the arrow button. To remove rights, move it to the left column.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/MGGETnGlt5KkCCERnldHzzXNmOrEc5CwlHz7tx3P.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/MGGETnGlt5KkCCERnldHzzXNmOrEc5CwlHz7tx3P.pngpng)

Read more about roles and its rights [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2279735567/Roller).

---

Source: https://support.brpsystems.com/en/content/why-are-all-my-selections-showing-0-zero

# Why are all my selections showing 0 (zero)?

_Category: Sales Management_

In order for calculations to be made, you need to have a license for the module Sales Management.

Contact your customer contact at BRP and they will help you with this.

---

Source: https://support.brpsystems.com/en/content/-JRisi

# 

_Category: Back Office_

---

Source: https://support.brpsystems.com/en/content/credit-an-invoice

# Credit an invoice

_Category: Back Office_

Follow the steps below to credit an invoice:

1. Go to Back Office (blue module) > Invoicing > Invoices
2. Find the invoice you want to credit. You can use any of the fields below to find the invoice

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/PTLk93s3hddoc5vZclHs33UYQDy2vlRbIab66lV8.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/PTLk93s3hddoc5vZclHs33UYQDy2vlRbIab66lV8.pngpng)
Click to expand

1. Mark the invoice and click on "Credit"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/zbD5jOX5OYuDRdgJgKIxDCulADJjk1Y07DNOhHOd.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/zbD5jOX5OYuDRdgJgKIxDCulADJjk1Y07DNOhHOd.pngpng)

1. If you want to both credit the invoice and cancel the booking - leave both boxes marked. If you want to only credit the invoice but not cancel the booking - unmark the box under "Cancel". Make sure the "Credit the original invoice" box is marked.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/hGWkd65KirOaH03Qogeyx4QuJtE2FE5R8N3WCie5.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hGWkd65KirOaH03Qogeyx4QuJtE2FE5R8N3WCie5.pngpng)

---

Source: https://support.brpsystems.com/en/content/book-customer-on-an-event

# Book customer on an event

Follow the steps below to manually book a customer on an event (for example if they come in to the facility and ask to book an event):

1. Go to Back Office (blue module) > Events. Mark the event and click on "Book"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/AZugbvx7D80BgnXGXcW6hy8Zyewo5qiPNFIjt9rW.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/AZugbvx7D80BgnXGXcW6hy8Zyewo5qiPNFIjt9rW.pngpng)
Click to expand

1. Select the person you want to book > Click on "Next"
2. If you want to add more participants to the same order, you will get the option to do that now - if not, just click on "Next"
3. When the booking is completed you will get the option to either invoice the booking, or to "open in order panel". If you click on "open in order panel" the order will be opened in Resource Planner. From there you can take the booking to Point Of Sale if the customer wants to pay for the event immediately.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/6LsczJpDZ5A52oXDxqCqjTiE9ZqsTWqVdcdKDPdu.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/6LsczJpDZ5A52oXDxqCqjTiE9ZqsTWqVdcdKDPdu.pngpng)

---

Source: https://support.brpsystems.com/en/content/debit-an-organisation-for-a-subscription

# Debit an organisation for a subscription

_Category: Back Office_

Follow the steps below if you want to debit an organisation/company for its member's subscription.

1. Go to Back Office > Organizations, to create the organization.
2. Add the organization on the subscription under "Paying organization" for the subscription that they are going to pay for. It is also possible to choose how much of the cost that is to be paid by the organization if they are not going to pay the total amount:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/2il8xbO4GMzthwa6Gz5lwh01lKTCQx8ZLIexBOeW.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/2il8xbO4GMzthwa6Gz5lwh01lKTCQx8ZLIexBOeW.pngpng)
Click to expand

If the organization is paying for more than one subscription you can create one invoice for all of them. This is done by going to Back Office > Debiting > Debit subscriptions. Mark all the subscriptions the organization is paying for and click on "Invoice".

Read more about this [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2027192810/S+lja+abonnemang+BRP+Cloud).

[How to debit an organization via direct debit](https://support.brpsystems.com/en/content/how-to-debit-an-organization-via-direct-debit)

---

Source: https://support.brpsystems.com/en/content/web-category-not-shown-on-web-or-app

# Web category not shown on web or app

_Category: Configuration_

1. Go to Configuration > Web and app > Apps
2. Make sure the web category is added to the app:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/BUSuU1dsL2ikQTwvnqfDE2y4U1of2qlXAcq8fYV3.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/BUSuU1dsL2ikQTwvnqfDE2y4U1of2qlXAcq8fYV3.pngpng)
Click to expand

1. If this doesn't resolve the issue, check the "display period" on the web category under Web and app > Web categories. The display period only needs to be filled out if you want the web category to be shown for a limited amount of time, otherwise - leave it blank.
2. Make sure the "Show", "Show on customer web" and "Show in app" box is ticked.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/xVA3AAXqIajpQg6kbd4fAkDdN9iBAth7oQoHyrIG.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/xVA3AAXqIajpQg6kbd4fAkDdN9iBAth7oQoHyrIG.pngpng)

Note! Because of cookies it can take some time before you see the changes on your computer but the customer will see it immediately. Open your website in an incognito window to see the changes immediately.

---

Source: https://support.brpsystems.com/en/content/person-overview-tab

# Person "Overview" tab

Follow the steps below to activate the Overview tab on your customer cards.

Note! To activate this, your role needs the "Staff - Roles" right.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/WyRdeibX06eZf9QJGXXVY1bUfMDwBt2GRPsIWxth.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/WyRdeibX06eZf9QJGXXVY1bUfMDwBt2GRPsIWxth.pngpng)

1. Go to Configuration > Staff and resources > Roles
2. Click on the role you want to activate the Overview tab on. Scroll down and check the "Person overview tab" box

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/kGsDEH2VjaaFoHxrLJoPm33ek1QVdaVYfitDH6Mh.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/kGsDEH2VjaaFoHxrLJoPm33ek1QVdaVYfitDH6Mh.pngpng)
Click to expand

---

---

## Unfreeze, freeze and cancel subscriptions from the Overview tab

#### How to activate

It is possible to freeze, unfreeze and cancelling your customers' subscriptions from the overview tab. Follow the steps below to activate this feature:

1. Go to Configuration > Staff and resources > Roles
2. Click on a role, scroll down and check the "Next generation wizards" box
3. Click on the pen in under "Next generation wizard options" to add the features

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/u49WL15FVamVoiMknGBLOE6a5ppotgKiUpTd1nuA.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/u49WL15FVamVoiMknGBLOE6a5ppotgKiUpTd1nuA.pngpng)

#### How to use

From the person Overview tab in Back Office, click on the three dots next to the customer's subscription. From there you will have the option to freeze, unfreeze or cancel the subscription.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/DhkSJgtbsxJgX8Cta9FUWqRFO1eKAnnfQ4Sl0dRI.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/DhkSJgtbsxJgX8Cta9FUWqRFO1eKAnnfQ4Sl0dRI.pngpng)

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/4034854913/Wizards) to read more about settings that change the behavior of cancelling, freezing or unfreezing the subscriptions.

---

Source: https://support.brpsystems.com/en/content/refund-internet-payments

# Refund internet payments

Note! To be able to refund internet payments your role need the "Finance - List internet payments" and "Finance - Refund internet payments" right.

1. Go to Back Office > Finance > Internet payments
2. Find the purchase you want to refund. You can search by receipt, transaction or order number, the person who purchased or the date it was purchased.
3. Check the purchase and press "Refund". The same payment method that was used to pay for the purchase will be used when refunding.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/hdgiNXJ1QkpQaH155PuYHFtHDZphRg6imEaiyAjG.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hdgiNXJ1QkpQaH155PuYHFtHDZphRg6imEaiyAjG.pngpng)
Click to expand

---

Source: https://support.brpsystems.com/en/content/nets-trace-id

# NETS Trace ID

_Category: Back Office_

Note: Nets has now communicated that they will not follow through with the previous information and action regarding the Trace ID

---

Information from NETS regarding Recurring Card Payments:

*We at Nets want to clarify the email communication regarding “Dummy Trace ID” that was sent out on the 23rd of October.*

*Some of the customers’ credit cards that you store for the purpose of running the monthly memberships/subscriptions may lack a valid “trace id” (towards the issuer/card scheme.) This means that these credit cards are lacking the compliant authentication identifier to be able to run the subsequent payments each month.*

**

Stored cards lacking this authentication identifier face a higher risk for declines from November 13th and onwards. You're advised to instruct the end-users to re-register their cards with you as the subscription provider.

If you are currently using NetAxept we advice you to contact BRP support to look at other alternatives.

---

Source: https://support.brpsystems.com/en/content/sell-subscription-in-point-of-sale

# Sell subscription in Point of Sale

_Category: Point Of Sale_

1. Open or create the person who will be paying for the subscription:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/fG8LrMhDlrWos4yK3iO4qVLdlT8R8rV5DFT4Zw3A.pngpng)
Click to expand

1. Choose a subscription product from the menu to the right
    1. If the person already has a subscription that matches the one you want to sell, BRP will now ask if you want to debit the next interval on the existing subscription or create a new one
2. Now you will be shown the dialogue to "Create subscription". Make sure the information is correct > Click on "Next"
    1. Change the subscription user if it's not the same person as the payer

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/yeumZ9UkMMOw7shnh1W0KYlQGOzcLLLrHNbuMkTT.pngpng)

1. If it is a direct debit subscription, you will now be asked for the information needed to create a direct debit authorization:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/sCoXIC7bRrqqCZLZVldPDvaKNApCNGo9P4NHL3B4.pngpng)

1. After clicking Next, you will have to confirm the time period for the first debit. Once confirming, the subscription will be created and the first debit will be added to the receipt row in Point of Sale, so you can recieve payment from the customer immediately.

Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2027192810/S+lja+abonnemang+BRP+Cloud)to learn more about selling a subscription in Point of Sale.

---

Source: https://support.brpsystems.com/en/content/request-payment-certificate-in-webb-app

# Request payment certificate in webb/app

_Category: Configuration_

Note! To allow your customers to generate a payment certificate in the webb/app you need to activate the setting *enableCreatePaymentCertificateAPI3.*You also need to create the message template *Letter for email delivery of payment certificate*. See the article below about message templates:

[Create or change message templates](https://support.brpsystems.com/en/content/create-or-change-message-templates)
It is only possible to create payment certificates for active subscriptions.

#### Web

1. Click on your name in the upper right corner > My pages
2. Click on "My subscriptions"
3. Click on the three dots next to the active subscription
4. Click on "Create payment certificate"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/hcFv0Z57JjqJ8p7Zr4TjL762nU6EMpIVPQSquJPm.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hcFv0Z57JjqJ8p7Zr4TjL762nU6EMpIVPQSquJPm.pngpng)
Click to expand

1. A new dialogue will be opened where you select the date range for the payment certificate.
2. Click on "Request certificate"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ublEnzvfpepG84m1xzgRo0o8keNTnJBmTeubUtIw.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ublEnzvfpepG84m1xzgRo0o8keNTnJBmTeubUtIw.pngpng)

1. The payment certificate will be sent to the email specified on your profile

---

#### App

1. Click on "Profile" in the lower right corner
2. Click on "My subscriptions"
3. Click on the three dots next to the active subscription
4. Click on "Create payment certificate"
5. A new dialogue will be opened where you select the date range for the payment certificate.
6. Click on "Request certificate"
7. The payment certificate will be sent to the email specified on your profile

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/zsOOa17WvaWl5nWlxtBPctyamzsv6O7iYucIFHtN.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/zsOOa17WvaWl5nWlxtBPctyamzsv6O7iYucIFHtN.pngpng)

---

Source: https://support.brpsystems.com/en/content/troubleshoot-rcp

# Troubleshoot RCP

#### Failed to create RCP mandate

1. Make sure the card details are correct and that the card is not expired - then try again
2. Ask your customer to check with their bank to make sure they allow recurring card payment

**Billwerk + (Reepay)**

Log in to Billwerk (Reepay) to find more information. Under "Customers" you can search for specific customers to see what went wrong their mandate. Quick tip: use the chat bot to get help/explanations.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/jJCYCZvKdBUhFzFnzHnNPw6geSaCSu2Mbjzo3ZU1.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/jJCYCZvKdBUhFzFnzHnNPw6geSaCSu2Mbjzo3ZU1.pngpng)
Click to expand

**NetsEasy / NetAxept**

Read more about this [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/4170121217/Forbidden+response+codes+from+Nets). If you can't solve the issue we advise you to contact Nets.

---

#### Failed payment attempt

1. Check the error code on the invoice in BRP. If you click on the invoice you will see more information about the error code. The reason is often "refused by issuer" which can be due to not enough funds on the bank account.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/WHB8xa2Y39y1vPBGRbFl686oslyk3XiuVgjcrVFH.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/WHB8xa2Y39y1vPBGRbFl686oslyk3XiuVgjcrVFH.pngpng)

**Billwerk+ (Reepay)**

1. Log in to Billwerk (Reepay) to find more information about why the payment attempt failed. Under "Payments" you can search for specific payment attempts and invoices. Note that the invoice number is not the same as in BRP. Click [here](https://docu.billwerk.plus/help/en/payments/transactions/transaction-errors.html) to read more about the different error codes.

---

Source: https://support.brpsystems.com/en/content/invoice-value-card-for-organization

# Invoice value card for organization

_Category: Back Office_

Follow this guide to invoice organization value cards. The recommendation is to do this once a month.

1. Go to Back Office > Finance > Value cards
2. Find the value card you want to invoice. The easiest way is to search for the specific value card produkt. Do this by clicking on the magnifying glass in the "Product" box > find the value card produkt > click on "Search"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/Igtucso6sIwmhiaB4ugSUWoYASpqwkLloZRCTJXt.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Igtucso6sIwmhiaB4ugSUWoYASpqwkLloZRCTJXt.pngpng)
Click to expand

1. After finding the value cards > mark them and click "Invoice usage"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/YsnV9NxzlxNigKET9qsBWbw40DE1olsOlFF1hupn.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/YsnV9NxzlxNigKET9qsBWbw40DE1olsOlFF1hupn.pngpng)

1. A new dialogue is shown where you get to choose the date to which clips should be included, due date and the invoice reference.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/GknRvAqYL8dzryaCKQWsM0rjdCZf2eODCIXV8MSd.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/GknRvAqYL8dzryaCKQWsM0rjdCZf2eODCIXV8MSd.pngpng)

1. After clicking "Complete" you will be shown another message (as shown below). Click on "Manual report" if you want to send the invoice immediately > choose eg. "Send email" as target and click on "Next".

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/SLTMQKulLsSLfT0M9dZ9tuZaLf7s55HnedKL31eM.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/SLTMQKulLsSLfT0M9dZ9tuZaLf7s55HnedKL31eM.pngpng)

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/xmbtgIxzGNOE24JwXGtPctDczqEvBEGl7xvCXTzC.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/xmbtgIxzGNOE24JwXGtPctDczqEvBEGl7xvCXTzC.pngpng)

---

Source: https://support.brpsystems.com/en/content/-3p5cJ

# 

_Category: Configuration_

---

Source: https://support.brpsystems.com/en/content/create-a-subscription-product

# Create a subscription product

_Category: Configuration_

1. Go to Configuration > Products > Products
2. Click on + (plus sign) > choose "Subscription" > Click on "Select"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/fCKLGzkYpyNFdqPYOasdnZjN04NRskBk88FcEJeN.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/fCKLGzkYpyNFdqPYOasdnZjN04NRskBk88FcEJeN.pngpng)
Click to expand

**Basic information:**

1. Enter a name for the subscription
2. Enter a description (this will be visible on the app/web if you choose to publish the subscription there)
3. Select a product group. This will determine where you can choose this product in other contexts
4. Mark the "Bookable via internet" box to make it possible to buy this subscription on the web/app
5. Mark the "Show in cash register" box to be able to sell the subscription in Point of Sale

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/FsaKHNVPS3YIHj9gU3r3qOc9rdldzbwFbLwF2JEn.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/FsaKHNVPS3YIHj9gU3r3qOc9rdldzbwFbLwF2JEn.pngpng)

**Accounting:**

1. Select an account
2. VAT group will automatically be selected depending on what account you choose
3. Click on "Save"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/BdKa3o1bvLpqNBuxuczeq9NZZ8dTHf5YMqL43S8W.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/BdKa3o1bvLpqNBuxuczeq9NZZ8dTHf5YMqL43S8W.pngpng)

**Price:**

1. Click on + (plus sign) under "Pricing" to add a price

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/9JfLFLWYr5ycSt7BJZRKa62zzVJsEA4ggxVFmgmw.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/9JfLFLWYr5ycSt7BJZRKa62zzVJsEA4ggxVFmgmw.pngpng)

1. Enter an amount. The amount you enter here determines how much the customer will be debited per debit interval (which we will add later). E.g. if the customers are going to pay monthly for this subscription, you enter the monthly fee here
2. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ZWC2ab2VuT1Qfz6mfOjnIg20MG6muZjEtWva9Y4r.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ZWC2ab2VuT1Qfz6mfOjnIg20MG6muZjEtWva9Y4r.pngpng)

1. If you want to add a coupon code to the subscription, you can do that here as well

[Create and use a coupon code](https://support.brpsystems.com/en/content/create-and-use-a-coupon-code)
**Subscription:**

1. "Requires membership": Mark this if the customer should be required to have another subscription which **gives membership** to be able to buy this subscription
2. Choose a subscription contract under "Report template for automatic printout in register"
3. Debit interval: How often the customer should be debited for this subscription
4. Price warranty length: States the length of the subscription's price warranty
5. Adjust payment to end of month
    1. "No" - No adjustment to end of month. The first debit begins at the start of the subscription and one debit interval ahead
    2. "Extra month after the 15th" - If the subscription starts between 1-15th, the first debit will be until the end of the current month. If the subscription starts between 16th-31st, the first debit will include the remaining days of the current month + the whole next month
    3. "Extra month after the 10th" - If the subscription starts between 1-10th, the first debit will be until the end of the current month. If the subscription starts between 11th-31st, the first debit will include the remaining days of the current month + the whole next month
    4. "Always an extra month" - The first debit includes the remaining days of the current month + the whole next month regardless of when the subscription starts
    5. "Always include two extra months" - The first debit includes the remaining days of the current month + two months ahead
    6. "Delayed first EFT-transaction" - If the subscription starts between 1-15th, the first debit will be until the end of the current month. If the subscription starts between 16th-31st, the first debit will include the remaining days of the current month + the whole next month. In addition to this, the "debited until" date will be set to one extra month ahead. E.g. a subscription that costs 300 SEK per month is signed on 18 of March. The first debit will be from 18/3 - 30/4. "Debited until" date will however be set to 31/5 and the first EFT-transaction will be for June but the customer will be charged twice the amount, 600 SEK (which covers the fee for May and June)
    7. "Current month" - The first debit includes the current month, regardless of when the subscription starts
6. "Automatic interval": Mark this if the subsciption automatically should be renewed after every debit interval
7. "Include in debit routine": Should be marked for all subscriptions that isn't fully paid for when signed, e.g. an EFT subscription that is paid monthly
8. Type of payment method: Select the payment method of the subscription (single payment, RCP or EFT)
9. Subscription length: Specifies for how long the customer commits to paying for the subscription, regardless of how often the subscription is debited.
10. Termination time: Specifies how long the customer needs to pay after cancelling the subscription.
11. "Adjust cancellation to end of month": If you check this box, the customer needs to pay the whole month, regardless of which day the subscription is cancelled

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/qjlaHKJbVnBkKv8fK8mvzbXChE0k2U3q5OQUvQ1M.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/qjlaHKJbVnBkKv8fK8mvzbXChE0k2U3q5OQUvQ1M.pngpng)
Click to expand

1. Rights: Select which rights the customers should get from buying this subscription. This includes when and where the person can enter or book a class, for example.
2. Freeze rule: Connect a freeze rule that controls how long and by whom the subscription can be frozen. Read more about freezing rules [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/4203511818/Freeze+rule). If you leave this blank, your staff can freeze a subscription as often and for as long as they want.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/DOQIXyLuEj3dWZHlZbQJzuBEkOQGLTkuyVM4DUKH.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/DOQIXyLuEj3dWZHlZbQJzuBEkOQGLTkuyVM4DUKH.pngpng)

1. Sale and campaign: Leave this blank if you don't want to offer a discounted price or offer. If you do, read more about this [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2338357819/Kampanjst+d).

**Media:**

1. Click on the pen next to "Main image" to upload a picture which will be shown on the web/app. Click [here](https://brpsystems.atlassian.net/wiki/spaces/BM/pages/4010770433/Images+-+Uploading+images+for+app+and+web)to read more about uploading images.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/M7IC26mQidEu7CpkxCCX9E4qPA3gDuThrHGtFLsa.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/M7IC26mQidEu7CpkxCCX9E4qPA3gDuThrHGtFLsa.pngpng)

**Facilities:**

1. Click on the pen if you want this subscription to be available on several facilities.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/jJPwv1fcPDRD3E8AKrLCwfsAiLlV3kwx5NpHuoJx.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/jJPwv1fcPDRD3E8AKrLCwfsAiLlV3kwx5NpHuoJx.pngpng)

---

Source: https://support.brpsystems.com/en/content/create-a-group-activity-class

# Create a group activity/class

_Category: Configuration_

1. Go to Configuration > Products > Products
2. Click on + (plus sign) > Click on "Class" > Click on "Select"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/M0MmaQKIfJipu7G6qDFHXqfGHsZkbuEWXwcQzkLL.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/M0MmaQKIfJipu7G6qDFHXqfGHsZkbuEWXwcQzkLL.pngpng)
Click to expand

**Base information:**

1. Enter a name for the class
2. Enter a description (this will be visible on the app/web if you choose to publish the class there)
3. Choose a product group. This will determine where you can choose this product in other contexts
4. Mark the "Bookable via internet" box to make it possible to book this class via the web/app

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/5IKfdSThar88IzM5DAmg8mbCnIunBKyCztuPf77S.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/5IKfdSThar88IzM5DAmg8mbCnIunBKyCztuPf77S.pngpng)

**Accounting:**

1. Select an account
2. VAT group will automatically be selected depending on what account you choose
3. Click on "Save"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/GKYVTtJTY7FPYh1nVgDx76lTM91FMKzCx48Z4AJ9.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/GKYVTtJTY7FPYh1nVgDx76lTM91FMKzCx48Z4AJ9.pngpng)

**Resource requirements:**

1. Click on + (plus sign) to add rooms/locals and instructors that should be able to hold the class (this will be done seperately, once for the rooms and once for the instructors)

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/9NwUud3Z6VRFzIj0rwUILuMw3VnuotylUCHf7f3L.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/9NwUud3Z6VRFzIj0rwUILuMw3VnuotylUCHf7f3L.pngpng)

1. Choose "Staff" or "Local/Room" under resource type
2. Mark "Fix length" and enter for how long the resource should be booked when the class is booked
3. Enter which resource that should be able to hold the class. Add a resource label or unmark the "All resources of selected type" box > click on the pen next to "Individual resources" to add resources

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ZEETXk2bKw7RH9ffpeIz04RdskUqhsW8LnQASunc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ZEETXk2bKw7RH9ffpeIz04RdskUqhsW8LnQASunc.pngpng)

1. Mark the "Visible to customer (in kiosk)" and "Selectable on the internet" box
2. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/NNak9WoEQmTLQu7M9FO6JIZnfkSKP1T7kowYLJQo.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/NNak9WoEQmTLQu7M9FO6JIZnfkSKP1T7kowYLJQo.pngpng)

1. Do the same thing again for the resource you haven't created yet, i.e. the room or staff resource. When you are done you should have two lines under resource requirements:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/w0iXybNCrw7thtYGvw31bZrFZ61PiFH61FQLHWmY.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/w0iXybNCrw7thtYGvw31bZrFZ61PiFH61FQLHWmY.pngpng)

**Class:**

1. Mark the "No rights necessary" box, as long as it's not a special class where only members with special subscriptions should be able to book
2. Add a booking rule. This will determine when your members should be able to book the class
3. Enter number of slots. The amount you choose here will be pre-selected when planning the class, however it can be changed then as well
4. If you want late/no arrival to the class to have consequences (e.g. block bookings) then you need to mark the "Use check presence" and "Automatic cancellation of noshows" box
    1. Note! If you haven't previously used automatic cancellation of noshows, you need to contact our support to have this configured. Click [here](https://brpsystems.atlassian.net/wiki/spaces/DOK22/pages/2306474098/Inst+llningar+Noshow)to read more about the settings regarding noshow.

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/h7qbbY5PhdMJ6Z12Ox9hmaCjpyEYtAzhgT5XpRXY.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/h7qbbY5PhdMJ6Z12Ox9hmaCjpyEYtAzhgT5XpRXY.pngpng)

**Media:**

1. Click on the pen next to "Main image" to upload a picture which will be shown on the web/app. Click [here](https://brpsystems.atlassian.net/wiki/spaces/BM/pages/4010770433/Images+-+Uploading+images+for+app+and+web)to read more about uploading images.

**Facilities:**

1. Click on the pen if you want this class to be available on several facilities

[Plan a class in Resource Planner](https://support.brpsystems.com/en/content/plan-a-class-in-resource-planner)

---

Source: https://support.brpsystems.com/en/content/create-and-use-a-coupon-code

# Create and use a coupon code

Note! To administrate coupon codes, your role needs the "Coupons" right. Contact your supervisor if you don't have this right and need it added to your role

#### Create a coupon code

1. Go to Configuration > Products > Coupons
2. Click on + (plus sign) to create a new one

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/FlPb4xft9h3hEqslxMyELyRlkbxJclnEEUbCtcfJ.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/FlPb4xft9h3hEqslxMyELyRlkbxJclnEEUbCtcfJ.pngpng)
Click to expand

1. Enter a name to the coupon. The name will be the actual code needed by your customers to be added in the web/app
2. Enter how much percentage the coupon code should discount the price. This must be an integer
3. If the coupon code should only be valid between specific dates, add a start and end date
4. Mark the "Valid for standard price list" box **or** enter specific price lists to which this coupon code should apply
    1. Even if a price list is already discounted, it will still be possible to add a coupon code as long as the coupon code is added to the product. The coupon code can therefore (practically) be combined with other discounts
    2. If you haven't checked the "Valid for standard price list", it will not be possible to add the coupon code to a customer who doesn't have the price added to the coupon code
5. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/IyLT6OEFLlSJBPyLRPjghGA68MXJnJ2l1Rv64QW8.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/IyLT6OEFLlSJBPyLRPjghGA68MXJnJ2l1Rv64QW8.pngpng)

---

#### Attach coupon code to a product

After creating a coupon code, you need to attach it to the selected products

1. Go to Configuration > Products > Products
2. Find the product
3. Mark the product > Click on "Attach coupon"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/kBRlgvvFA2hlqHqZtMVq9k42n6EcUsjZ0JcXXSHE.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/kBRlgvvFA2hlqHqZtMVq9k42n6EcUsjZ0JcXXSHE.pngpng)
Click to expand

1. Select your coupon code from the list
2. Click on "Complete"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/njF8pR4NJgv3QEdHJRQcHpfICGNmgMJPg9pQDXUa.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/njF8pR4NJgv3QEdHJRQcHpfICGNmgMJPg9pQDXUa.pngpng)

To check if a coupon code is attached to a product, click on the specific product in Configuration > Click on the "Price" tab

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/d6TC7xTFXoiGAQ0FTaJFok9OEF3F4OyXss7MLADZ.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/d6TC7xTFXoiGAQ0FTaJFok9OEF3F4OyXss7MLADZ.pngpng)

---

#### Delete a coupon code

1. Go to Configuration > Products > Coupons
2. Mark the coupon you want to delete and click on the trash can icon

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/44hLD6EemaNx6nt6vEbGzGGthtmYUD6TrfibBZ74.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/44hLD6EemaNx6nt6vEbGzGGthtmYUD6TrfibBZ74.pngpng)
Click to expand

Note! If you delete a coupon code this way, it will be removed from all products it is attached to

---

#### Remove a coupon code from a specific product

Follow the steps below if you want to remove a coupon code from a specific product without removing it from all products it is attached to

1. Go to Configuration > Products > Products
2. Find the product
3. Mark the product > Click on "Remove coupon"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/Dj2Vh1icKVPZXnEK37zxMikAohcJdb41tITZ6ErP.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Dj2Vh1icKVPZXnEK37zxMikAohcJdb41tITZ6ErP.pngpng)
Click to expand

1. Select the coupon code from the list
2. Click on "Complete"

---

#### Apply a coupon code in Point of Sale

1. Select a product as usual
2. Click on the three dots above the receipt row > Click on "Choose coupons"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/7X26DyaUYulXR2DZjV6eoKascqCS3B4NOvlcpEZk.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/7X26DyaUYulXR2DZjV6eoKascqCS3B4NOvlcpEZk.pngpng)

1. Mark the coupon code you want to apply > Click on "Select"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/FDPB3mcTwdpWTxlKmrhgewz3gEGjUqTrxpzpnHWP.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/FDPB3mcTwdpWTxlKmrhgewz3gEGjUqTrxpzpnHWP.pngpng)

1. The discount is now calculated according to the percentage selected for the discount code and the new price is displayed on the receipt:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/rvJTn2bmzcjhWfDx39ie62UE8BeLX6twnxQHitDt.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/rvJTn2bmzcjhWfDx39ie62UE8BeLX6twnxQHitDt.pngpng)

When a coupon code is applied to a subscription, it is always valid on the first debit and for as long as the price warranty of the subscription product lasts

---

#### Apply a coupon code in the web/app

When a product is added to the cart, it is possible to add a coupon code in the last step (payment confirmation)

1. Click on "Have a coupon code? Add it here"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/QiDLah1YJXNVELs3KDhNKexWjJN2RdoCYsVQsT8l.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/QiDLah1YJXNVELs3KDhNKexWjJN2RdoCYsVQsT8l.pngpng)
Click to expand

1. Enter the coupon code (the name of the coupon) > Click on "Add"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/eWgN7cCRvSSSbPUpsNt3WszcZVEGCFF4K98vyUS6.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/eWgN7cCRvSSSbPUpsNt3WszcZVEGCFF4K98vyUS6.pngpng)

1. The discount is now calculated according to the percentage selected for the discount code and the new price is displayed on the receipt:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/1Z1LnnMRWitAjKnNJAjslPrnbnSCM4lpjkXxDV5M.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/1Z1LnnMRWitAjKnNJAjslPrnbnSCM4lpjkXxDV5M.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-make-changes-to-a-repetitive-class

# How to make changes to a repetitive class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the class
3. Click on the three dots > Click on "Change repetition"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/LD5CHndx6YQQIfCrDnPqR334qMPJiitIFFvnwZvg.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/LD5CHndx6YQQIfCrDnPqR334qMPJiitIFFvnwZvg.pngpng)
Click to expand

1. You have the possibility to change:
    1. Interval and days
    2. How often the class should repeat
    3. If bank holidays should be excluded or not
    4. Time
    5. Resources
    6. Number of participants
    7. Internal and external message

*The process to make changes is the same regardless of what you want to change*

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/gLUizOT2XXIYWPHjLeelfN5935wQwFdY8qjQfCyO.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/gLUizOT2XXIYWPHjLeelfN5935wQwFdY8qjQfCyO.pngpng)

1. Mark the class you want to make changes to
2. Click on the button that matches what you want to change
3. When the changes are done, click on "Perform"

---

Source: https://support.brpsystems.com/en/content/book-change-participants-on-a-class

# Book/change participants on a class

_Category: Resource Planner_

#### Book a new participant on a class

1. Go to Resource Planner > Find the class
2. Click on the class > Click on the "pen and paper" icon to open the booking
3. Click on "Book participant"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/aHHrPREZBcxKgV1vqekIwf6Y5wO0my6rcI2sg78Q.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/aHHrPREZBcxKgV1vqekIwf6Y5wO0my6rcI2sg78Q.pngpng)
Click to expand

1. Find the person in the database
2. Click on "Next"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/Sytz99nrd6ICsXu3DzoVO2fzZ3J2VIbGQiPqaOQq.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Sytz99nrd6ICsXu3DzoVO2fzZ3J2VIbGQiPqaOQq.pngpng)

1. Confirm the booking by clicking on "Create"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/Pxrs6WH9SHNSmSKAnB1ADV0lwQVS2W9bwHWUHzCu.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Pxrs6WH9SHNSmSKAnB1ADV0lwQVS2W9bwHWUHzCu.pngpng)

---

#### Change one participant to another

1. Click on the participant you want to swap out
2. Click on the magnifying glass to find the person you want to book instead
3. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/7qIiSJj8A1Nup8HOduuRuVOiVkFL3kqgNoCidHg8.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/7qIiSJj8A1Nup8HOduuRuVOiVkFL3kqgNoCidHg8.pngpng)

---

#### Remove a participant

1. Mark the participant you want to remove from the class
2. Click on the trash can icon

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/h8WVcxXY0ZAtfNxipJnq9JUBFYpNmecqcmAFNNNY.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/h8WVcxXY0ZAtfNxipJnq9JUBFYpNmecqcmAFNNNY.pngpng)

1. Confirm by clicking "Yes"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/kj8Mxd8oft2w1bDTw4AVcIHkBP4pHJLsQLEPOsmc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/kj8Mxd8oft2w1bDTw4AVcIHkBP4pHJLsQLEPOsmc.pngpng)

---

#### Change the number of bookable participants on the class

1. Go to "Base information"
2. Enter the new amount under "Number of participants"
3. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/klnVnhceSTGCSnTRZtfCYAaFOFcgy4wCuWjq4DLC.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/klnVnhceSTGCSnTRZtfCYAaFOFcgy4wCuWjq4DLC.pngpng)
Click to expand

---

Source: https://support.brpsystems.com/en/content/how-to-mark-a-participant-as-arrived-on-a-class

# How to mark a participant as arrived on a class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the class > Click on the "pen and paper" icon
3. Mark the participant > Click on "Mark as arrived"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/5gr9Inv5V6Uf9AO5VgbPzD3y74NN7PYVS0G8s2cq.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/5gr9Inv5V6Uf9AO5VgbPzD3y74NN7PYVS0G8s2cq.pngpng)
Click to expand

After marking the participant as arrived, you will see the date and time of the arrival next to the participant.

---

Source: https://support.brpsystems.com/en/content/how-to-switch-product-on-a-planned-class

# How to switch product on a planned class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the class > Click on the "pen and paper" icon
3. Click on "Base information"
4. Click on "Change" next to the product

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ySLctGCTkQ6YxsyahQRnFZwYsxtaPQVklrAQgihf.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ySLctGCTkQ6YxsyahQRnFZwYsxtaPQVklrAQgihf.pngpng)
Click to expand

1. Select the new product from the roll down list. It is possible to filter on product label here

If the product you wish to switch to is not in the list, it is because the product doesn't have the already booked resources added to its resource requirements. Read about how to add resource reqiurements to a group acitivity product in the article below

[Create a group activity/class](https://support.brpsystems.com/en/content/create-a-group-activity-class)

1. Click on "Complete"
2. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/bX9Jdq5iQwzP1XY4LOOVgiHetyNDWXJ2fesao93A.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/bX9Jdq5iQwzP1XY4LOOVgiHetyNDWXJ2fesao93A.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-change-date-time-on-a-planned-class

# How to change date/time on a planned class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the class > Click on the "pen and paper" icon
3. Click on "Base information"
4. Click on "Change" next to the start time and end time

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/NodIAtDjY8llTO16UwDoubv74D2yhQEcw6RX1n1c.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/NodIAtDjY8llTO16UwDoubv74D2yhQEcw6RX1n1c.pngpng)
Click to expand

1. Specify the new start and end time
2. Click on "Complete"
3. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/9Jmc20y6clsCvddVslJeAypxW0wtOvVn1QPnGyeE.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/9Jmc20y6clsCvddVslJeAypxW0wtOvVn1QPnGyeE.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-to-change-the-message-internal-and-external-on-a-class

# How to change the message (internal and external) on a class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the class > Click on the "pen and paper" icon
3. Click on "Base information"
4. Write the new message under "External message" or "Internal message". Anything written under external message is visible for your customers while anything written under internal message is only visible for your staff
5. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/S81dXu7mRiYqbMx2EAvlJt1Uc8oRFOkXEXgkcFrj.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/S81dXu7mRiYqbMx2EAvlJt1Uc8oRFOkXEXgkcFrj.pngpng)
Click to expand

---

Source: https://support.brpsystems.com/en/content/how-to-change-instructor-on-a-planned-class

# How to change instructor on a planned class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the group activity > Click on the "pen and paper" icon to view the booking
3. Go to the "Base information" tab
4. Click on the instructor under "Resources"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/4Gh4er17RhYegLYq1RKE5Qku1x2cY7ar8xSvcTfD.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/4Gh4er17RhYegLYq1RKE5Qku1x2cY7ar8xSvcTfD.pngpng)
Click to expand

1. Click on the arrow down next to the instructor to choose a new one
2. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/iRAsqh15WIb84CuthODvSsVdUq2ePFlvrh46H6Pr.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/iRAsqh15WIb84CuthODvSsVdUq2ePFlvrh46H6Pr.pngpng)

If the instructor you wish to switch to is not in the list, it is because you didn't add this instructor to the group activity product under "Resource requirements" in Configuration. See the article below on how to add this to the product:

[Create a group activity/class](https://support.brpsystems.com/en/content/create-a-group-activity-class)

---

Source: https://support.brpsystems.com/en/content/how-to-change-room-local-on-a-planned-class

# How to change room/local on a planned class

_Category: Resource Planner_

1. Go to Resource Planner > Find the class
2. Click on the group activity > Click on the "pen and paper" icon to view the booking
3. Go to the "Base information" tab
4. Click on the room resource

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/py3PFx4GAhshn4UH1tEWq1ZuqWnW1FPa4TnrZ4aL.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/py3PFx4GAhshn4UH1tEWq1ZuqWnW1FPa4TnrZ4aL.pngpng)
Click to expand

1. Click on the arrow down next to the room to choose a new one
2. Click on "OK"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/SOZCBQh7ZlSga8AjMVKKeB3zlvSr593GJoeSKEQc.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/SOZCBQh7ZlSga8AjMVKKeB3zlvSr593GJoeSKEQc.pngpng)

If the room you wish to switch to is not in the list, it is because you didn't add this room to the group activity product under "Resource requirements" in Configuration. See the article below on how to add this to the product.

[Create a group activity/class](https://support.brpsystems.com/en/content/create-a-group-activity-class)

---

Source: https://support.brpsystems.com/en/content/plan-a-class-in-resource-planner

# Plan a class in Resource Planner

_Category: Resource Planner_

1. Go to Resource Planner
2. Mark the time period on the room/resource where the class will be
3. Choose "Class" > click on "Next"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/muJa3u1EVCrvBAQEZpKZbkqP5wAGHFoufvyzEFaq.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/muJa3u1EVCrvBAQEZpKZbkqP5wAGHFoufvyzEFaq.pngpng)
Click to expand

1. Choose the person who is planning the class (usually yourself) > click on "Select"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/nfD6NdLSTKPSjvt7jQr3OAJ9lzZQfFUcAAvPiVnW.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/nfD6NdLSTKPSjvt7jQr3OAJ9lzZQfFUcAAvPiVnW.pngpng)

1. Choose which class you are planning under "Product"
2. Make sure the date and time is correct. If not, this can be changed here
3. If you wish to have a standing class at the same time for several months, mark the "Repeat" box (more information about this further down)
4. "Number of participants" and "Local" should automatically be correct if you have set up the group activity product correctly in Configuration. However, this can be changed here if needed
5. Select the instructor which is going to hold this class
6. Anything you write under "Internal message" is only visible for your staff, and anything you write under "External message" is visible to your customers/members. It's not mandatory to write anything here'
7. Click on "Complete"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/U6g8szP8qhVuG9qyqlPC83NnVRcOUsdgxFPJGVQJ.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/U6g8szP8qhVuG9qyqlPC83NnVRcOUsdgxFPJGVQJ.pngpng)

---

**If you choose to repeat the class:**

1. After clicking on "Repeat", select the interval you want the class to repeat, e.g. you want the class to be planned every Thursday for six months
2. "Repeat every X week" should be set to "1" if the class should be repeated every week, and set to "2" if it should be repeated every other week (and so on)
3. Click on "Next"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/CL2r9BSaGG0f3zNmqZXmUZQKB54W3ANkRV37jsCM.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/CL2r9BSaGG0f3zNmqZXmUZQKB54W3ANkRV37jsCM.pngpng)

1. Click on "Complete". If done right you should see all the planned classes in the order panel to the right:

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/cxDThBHa8gT5uCrXmqQfKxFl6ch3gRH7OQJct6UD.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/cxDThBHa8gT5uCrXmqQfKxFl6ch3gRH7OQJct6UD.pngpng)

---

Source: https://support.brpsystems.com/en/content/how-do-i-cancel-a-class-and-make-it-active-again

# How do I cancel a class and make it active again?

_Category: Resource Planner_

1. Go to Resource Planner > find the scheduled class
2. Click on the class
3. Click on the "pen and paper" icon

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/tmevFy1OQ6NjZytrJf2WezNzUAf3ncyaf2aeZhiN.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/tmevFy1OQ6NjZytrJf2WezNzUAf3ncyaf2aeZhiN.pngpng)
Click to expand

1. Click on "Cancel event"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/nHZqYtJuBZ9UpyG3xZO5bQOPY6uUvfOGdRjTKPOq.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/nHZqYtJuBZ9UpyG3xZO5bQOPY6uUvfOGdRjTKPOq.pngpng)

**Note!** If there's no participants booked when you cancel the class it will disappear from the schedule in Resource Planner. However, if there are participants booked, you will have the opportunity to take back the class and make it available for booking again - without disappearing from Resource Planner.

1. Add a reason for cancelling the class
2. Mark the box for SMS or email to inform the participants that the class has been cancelled
3. Click on "Cancel class"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/ULVsi4jHtVcAf7GYRtMo6U9rGIOqKiln8iBgXs0o.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ULVsi4jHtVcAf7GYRtMo6U9rGIOqKiln8iBgXs0o.pngpng)

1. Since there was participants booked on the class, it will still be shown in Resource Planner but with a cross in the left corner to show it is cancelled

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/UGKqUbzLxwDUGvpuszbGrVuSjJRdxLrAdW5Jom58.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/UGKqUbzLxwDUGvpuszbGrVuSjJRdxLrAdW5Jom58.pngpng)

---

**If the class has been cancelled by mistake and you want to make it active and enable booking again:**

1. Click on the group activity > Click on the "pen and paper" icon

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/fHAKwh1pF7j8s4U6sI585b09jCVXiUUIIMSrvLb2.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/fHAKwh1pF7j8s4U6sI585b09jCVXiUUIIMSrvLb2.pngpng)

1. Click on the button "Take back"
2. The system will now ask if you want to take back the class and enable booking again. Click on "Yes".

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/nGtVUCb326AEF2i3A7GJUWtqWywHfK6rOA4FNWaM.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/nGtVUCb326AEF2i3A7GJUWtqWywHfK6rOA4FNWaM.pngpng)

1. The class is now active and available for booking again

---

Source: https://support.brpsystems.com/en/content/-kRnmv

#

---

Source: https://support.brpsystems.com/en/content/refund-through-eft-sweden

# Refund through EFT (Sweden)

_Category: Back Office_

It is possible to repay an invoice via EFT (direct debit) in BRP. This may be relevant if, for example, a subscription has been charged by mistake and money has been deducted from the customer's account which is now due to be refunded.

Start with crediting the invoice:

1. Go to Back Office > Persons > Find the customer
2. Click on the "Finance" tab and make sure the customer still has a valid EFT-authorization
3. Click on the "Invoices" tab
4. Mark the invoice which the customer shouldn't have paid > Click on "Credit"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/0gnmpsU5ur6OIi4LXce33VHWeaYhWhtrCsKmhy5M.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/0gnmpsU5ur6OIi4LXce33VHWeaYhWhtrCsKmhy5M.pngpng)
Click to expand

1. Make sure that the "Credit the originial invoice" box is checked

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/pXvoAC2GlCHNTJu5f96MQRswozlMjovOL0J9Y4a5.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/pXvoAC2GlCHNTJu5f96MQRswozlMjovOL0J9Y4a5.pngpng)

1. Since the invoice was already paid, it will now show a negative amount under "Left to pay"
2. Change the due date on the invoice to a date at least 3 days ahead

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/75chDbgN0v9FvHZzimQ8VoXpzmWvXUdQ1yl0rquj.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/75chDbgN0v9FvHZzimQ8VoXpzmWvXUdQ1yl0rquj.pngpng)

1. Mark the original invoice with a negative amount left to pay > Click on "EFT"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/bHgeIiUF3oriN5T04y4gbx79RDoaMdixMoA07EhY.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/bHgeIiUF3oriN5T04y4gbx79RDoaMdixMoA07EhY.pngpng)

1. Confirm by clicking "Yes"

![https://helpcenter-io.s3.amazonaws.com/uploads/brp/aY9pidJ9jQZwD9cgqtpFOV022lpAfz2AJNegHNsN.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/brp/aY9pidJ9jQZwD9cgqtpFOV022lpAfz2AJNegHNsN.pngpng)

The money will now be refunded to the same account registered on the customers EFT authorization.

---

Source: https://support.brpsystems.com/en/content/what-is-brp-sales-management

# What is BRP Sales Management?

_Category: Sales Management_

BRP Sales Management is an essential solution for cultivating customer loyalty and maximizing your sales potential. The functionality includes:

- Segment your customers and target them with personalized offers
- Set goals to motivate your team and track sales progress

This module is an add-on. Contact us via the [form here](https://helpdesk.brpsystems.se/hc/sv/requests/new?ticket_form_id=5293748407066&tf_type=task&tf_subject=We%20would%20like%20to%20order:&tf_description=%3Cb%3ESpecify%20what%20you%20would%20like%20to%20order%20(this%20can%20be%20configuration%20or%20consultation)%3C/b%3E:%3Cbr%3E%3Cbr%3E%3Cb%3EWhen%20do%20you%20need%20this%20at%20latest%3C/b%3E:%3Cbr%3E%3Cbr%3E%3Cb%3EIf%20you%20entered%20a%20personal%20email%20-%20Please%20specify%20your%20company%20name%3C/b%3E:) for more information on how to get started.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/pX3TuMJVwjybKuCFU3GpbF0ea51BdvvSUQmvXoLx.png)

---

Source: https://support.brpsystems.com/en/content/views-in-resource-planner

# Views in Resource Planner

A view determines how the booking schedule should be displayed in BRP Resource Planner, e.g. which resources should be included in the view and which times should be displayed. If you have a lot of resources, it is good to use several views to get a better overview.

#### Create a view

A view consists of a number of resources to be displayed together. Usually one chooses to create a view with all resources of a certain type, but it may sometimes be desirable to have a mixed view, e.g. with therapists and treatment rooms.

1. Go to BRP Configuration > Staff and Resources > Views
2. Select the "plus sign" to create a new one
3. Give the view a name, for example "1. Premises"
4. Enter the start time and end time - for example, the facility's earliest opening time and latest closing time. The resource view will show the resource's bookings between these times.
5. Select which resources to display in the view by clicking the "pencil" icon.
6. Finish with "OK"

Tip: Start the view name with a number, e.g. "1. Rooms" to control the order in which the views are displayed.

Read more about Views [here](https://brpsystems.atlassian.net/wiki/x/x4Cdi).

---

Source: https://support.brpsystems.com/en/content/guide-til-at-sende-besked-ud-til-medlemmer-pa-et-specifikt-hold

# 

_Category: Resource Planner_

---

Source: https://support.brpsystems.com/en/content/sadan-opretter-du-et-arrangement-camps

#

---

Source: https://support.brpsystems.com/en/content/hvordan-opretter-man-et-vaerdikort-produkt

# 

_Category: Configuration_

---

Source: https://support.brpsystems.com/en/content/hvordan-opretter-refunderer-du-en-service-booking

#

---

Source: https://support.brpsystems.com/en/content/opret-en-faktura-paa-et-koeb

#

---

Source: https://support.brpsystems.com/en/content/lost-connection-to-register-unit-in-point-of-sale

# Lost connection to register unit in Point of Sale

_Category: Point Of Sale_

Point of Sale will sometimes lose its connection to the register. This can happen, for example, if the computer or browser has been updated, and an error message appears as soon as Point of Sale is opened:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/1p4oRLtgPLteD9zLQSGN44RAYx9lkNEP2Czo9m3u.png)
Click to expand

To restore the connection to the register, you need to contact our support team. Make sure to have TeamViewer ready for faster assistance.

---

#### Preventing lost register connection

If you frequently experience that Point of Sale loses its connection to the register, there are some browser settings to review.

1. Open Chrome.
2. Click on the three dots in the top-right corner, then select "Settings."

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Yt8Or2qrm2ka50OBps6QsO4Sd2ezNOkHZLnc1HEC.png)
Click to expand

1. Click on "Privacy and security," then select "Site settings."

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/GZkJC9mXwuOBJGG6Crgw37XcvcqoVBka9dd3AI0v.png)

1. Scroll down and uncheck the box next to "Automatically remove permissions for unused sites"

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/57VdCM9RUzLXUPspKkkFhLwteZapIYKMFRw5MMez.png)

---

Source: https://support.brpsystems.com/en/content/guide-byt-kontrollenhet-kontrollsystem

# Guide: Byt kontrollenhet/kontrollsystem

En steg-för-steg guide i Skatteverkets e-tjänst för er som skall byta Infrasec’s kontrollenhet (byta från CCU till TCS)

#### Skatteverkets hemsida

Logga in i e-tjänsten Anmäl, ändra, felanmäl och avanmäl kassaregister som finns på [Skatteverkets hemsida](https://skatteverket.se/foretag/drivaforetag/kassaregister/saharanmalerdukassaregister.4.69ef368911e1304a62580008748.html).

Vid anmälan ska personen vara behörig för att göra ändringar i företagets kassaregisterinnehav. Du kan läsa mer om hur ni ska gå tillväga om ni saknar behörighet på länken ovan.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hhRNzyHDS8sD0NFEGTqYwl1Cw3enHPGMZgUF0YXu.png)

#### Överblick över anmält innehav

Här registrerar du nya kontrollenheter/kontrollsystem och kassaregister. Om du redan har registrerat kontrollenheter/kontrollsystem och kassaregister kommer du att kunna se dessa i listan. Du kan också ändra, avregistrera eller felanmäla.

En svart fyrkant betyder "kontrollenhet/kontrollsystem" och en gul triangel betyder "kassaregister".

Om du även vill se avregistrerade enheter, markera den lilla rutan bredvid texten "Visa även avanmälda enheter".

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/CBXMbx5tZ2elPGbBPHqRxtEW1q7LqBMpg8auoUWE.png)

---

#### Steg 1: Anmäl ny kontrollenhet

Klicka på "Anmäl ny kontrollenhet".

Uppgifter vid anmälan av kontrollsystem:

**Tillverkare:** TCS
**Modell:** TCS Modell System Ver 1.1 + Miljö rev A
**Tillverkningsnummer:** ISTCSKS0000000011

**Kontrollenhetens adress:**
Tunnelgatan 2
111 37 Stockholm

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ThEk7XeCcAqWUYOH3vA9McWJEiss7JA4uTb4rELQ.png)

**Granska och skicka in**

När du klickar på "Nästa" kommer du till nästa steg där du granskar och skickar in informationen. Om allt är korrekt klickar du på lnappen "Skicka in".

Om du behöver ändra någon information klickar du på "Föregående".

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/SLo9u0p0MxPSxTFjwUkqUVZNStTzpabvongW2QBv.png)

**Kvittens**

I det sista steget visas en kvittens, vilket är en sammanfattning av all information du har lämnat och en bekräftelse på att Skatteverket har mottagit din registrering.

**Spara ID-numret då du behöver detta senare vid ändringsanmälan av kassaregistret.**

Klicka på "Se översikt över kassaregister" för att komma tillbaka till överblicken över registrerade enheter.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/Pn4h3MXffzGF4cWXde823vb9tAN3ub8yxGhZtGEp.png)

#### Steg 2: Ändra uppgifter om kassaregister

Välj det kassaregister som ska flyttas till det nya kontrollsystemet.

Klicka på "Ändra uppgifter" för att öppna formuläret där du kan ändra uppgifter om kassaregistret t.ex. vilken kontrollenhet/kontrollsystem som kassaregistret är kopplat till.

Ni byter från Central Control Unit till TCS.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/j5j6HmznX4YJ6U6EeUXLdmhc7cPYi876VNuMW4mA.png)

**Ändra uppgifter om kassaregister**

Formuläret visar informationen som är registrerad för kassan.

I rullistan för kontrollenhet finns det nya ID-numret för den kontrollenhet som du skapade i det förra steget.

Välj det nya ID-numret och klicka på "Spara".

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/0KtUJVk39Du70a9POb6kgigZ3vzZ22E4xEc222rd.png)

**Kvittens**

När du klickat på "Spara" får du en bekräftelse på att informationen är sparad.

Har du fler kassaregister som ska flyttas till det nya kontrollsystemet behöver du upprepa detta (steg 2) för varje kassaregister.

#### Steg 3: Avanmäl kontrollenhet

När du har anmält ert nya kontrollsystem och kopplat det till kassaregistret, ska du avanmäla er gamla kontrollenhet.

Kolla gärna även om ni har fler gamla enheter som ni inte använder och avanmäl dom också.

Klicka på "Avanmäl"

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/vkiEmHxpgXgD38s8FCaTuLo2PnnuYIpbKAaGPzQt.png)

**Bekräfta avanmälan**

Du kommer att få upp en dialogruta med möjlighet att avregistrera kassaregister kopplade till kontrollenheten. Du gör detta genom att kryssa i den lilla rutan "Avanmäl även kassaregister kopplade till kontrollenheten".

Klicka sedan på knappen "Avanmäl".

Därefter får du en bekräftelse på att kontrollenheten har avanmälts.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/rquSKLBZpnhgEDNlwT9SpIKIuOtKSPZoPa13kfGw.png)

---

Source: https://support.brpsystems.com/en/content/how-to-comply-with-the-vat-change-in-brp

# How to comply with the VAT-change in BRP

To be able to have two different VATs on customers in BRP they need to be on different subscriptions/product since you can’t have more than one VAT on a product.

Here is a step by step guide on what you need to do in BRP.

#### 1.  Set up the VAT group and connect it to the correct account

Go into Configuration (green module) and go to Finans -> Momssatser and add a new VAT-group if needed by pressing +. Connect the correct accounts for the VAT group. See picture below on where to find it and an example of how it can be set up:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/a5Q4tPKHJOx5HfnjJHDY5Iht25WYIRmOF3Wv8CdG.png)

#### 2.  Connect the VAT group to the correct account

We are still in the configuration module and we should now go into Finans -> konto. Add a new account if needed by pressing the +. Select the number for the account, make it availbe on the product types you want by pressing ”Anvendes på produkter” and att the types in the list. Select the correct VAT group on the account. See picture below for example:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/OqmtVugvIMXmKuHREP6mosN2kMBhi8rPBWpSO1VN.png)

#### 3.  Create the product and connect the correct account

We stay in configuration and go to Produkter -> Produkter. Create a new product by pressing the + or select to copy an already existing product by searching for it marking it in the list and pressing ”Kopier Produkt”. Set up the product as you want it and think to set the correct account with the correct VAT group that we created in the previous steps. If you copy a product make sure to go over all the information within the product to see that it is as you want. Note that you always need a standard price on the product that is higher than the price list prices on the product. [Link to documentation on Price lists.](https://brpsystems.atlassian.net/wiki/x/KABFHgE)
See picture below for example:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/b7iEc0qpyOgChWXDsnJX4Ygmu2xMZQjvRU7Ip9Im.png)

#### 4.  Select customer to change susbscription on the first time

Now we move over to Back Office (blue module) and go into Abonnementer -> Abonnemanter. Press ”Avanceret valg” - > ”Bruger” and select the date range you are looking to change. In this example we will look into selecting all active members under 30 to change their subscription. Select the age span 0 – 29 under ”Person” tab and select ” Aktiv” = ja under the ”medlem” tab then press ”Nytt valg”. See pictures below for filter selection:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/hkIw7kryx7rMBZ1UY4w4AAB97fn0J3gPaPlsrHEm.png)

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/KzfNN0Xk9NJQevX2a9MKrscOnAPu74pkFBwttr46.png)

If you have multiple different subscriptions that needs to be changed you can sort the list by type of subscription by pressing the ”Abonnement” in the column.

#### 5.  Change subscription product in bulk

From the previous selection we can now mark the subscriptions in the list we which to change. You can mark multiple by marking one and then holding SHIFT when marking someone lower in the list to mark them and everyone inbetween. After marking the subscriptions press ”Ändra markerade rader” and select ”Skift produkt och kundetype”. Select to change to the product you wich by marking the checkbox ”Skift produkt” and selecting the new subscription in the drop down menu. If you wich to update the price on the subscriptions you are changing to the new price on the product you are changing to mark the checkbox ”Oppdetere pris”.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/6nOC1PsS4yKh3KTuWEnsKhKZBbNabXrkQ35PabBy.png)

Repeat step 4 & 5 until you have changed all the subscriptions you wish to change.

#### 6. Control the changes you made

After you have completed the step above you need to verify the changes you have just done. Search for the subscriptions again as described in step 4 and check the prices are correct. If you are using customer types that you have changed, check that those are correct as well.

#### 7. Debit subscriptions

If you want to create the invoices and the debit of the subscriptions in advance to ensure the upcoming debit is correct you can que this work after you’ve completed the stages above. To start de debiting process go into Debitering -> Debet RCP-abonnementer search for the subscriptions for the facility you want to debit. Mark the subscriptions and press debit. BRP will suggest the Due date on the debit make sure this is the correct date for the debit and press Complete. See Picture below for example:

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/JeT3C6H0fBE1ZLhIovGewAJ4RscPr1QFIibn0x6J.png)

---

Source: https://support.brpsystems.com/en/content/how-to-split-a-receipt-for-multiple-payment-methods

# How to Split a Receipt for Multiple Payment Methods

_Category: Point Of Sale_

If a customer wants to pay using two different payment methods, but the Point-Of-Sale does not allow you to select multiple payment methods, you may need to split the receipt.

1. Select the product, then click on the three dots and choose **“Split receipt.”**

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/RpmttYr15zBZ8bhZ8yeUyGI7LQsRIb9USQkAzOyq.png)

1. Select the receipt you want to split.
  ![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/qQ8nOzrgyMWji8icY7zm2TLLJ6tUcgTTERelyNwY.png)
2. Choose the number of receipts you want to split it into and set the amount for each receipt. You can change the preselected percentage or amount by clicking on it and entering the desired percentage or amount.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/QLXpb54CXjP6PnNUafMu9ZXfKciFcQZ7GFed4PUj.png)

1. You will now have two receipt tabs, and you can choose a different payment method for each receipt.
  ![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/ObYl8vnRFDaWYkMOSGJuKMVLa4ERdSbheIIerO7j.png)

---

Source: https://support.brpsystems.com/en/content/begara-ut-nytt-kvitto-i-appen

# Begära ut nytt kvitto i appen

*Använder du ditt friskvårdsbidrag får du självklart giltigt underlag att lämna in till din arbetsgivare.*

*Skriv ut kvittot du får i samband med ett köp och lämna in det till din arbetsgivare så ska det nog vara tillräckligt som underlag om de tillåter att ni gör köp fritt och inte har någon leverantör ni måste köpa via.*

**

*Vill du ha kvittot på nytt kan du i appen under ”Mer > Betalningar” begära ut kvitto för köp du gjort, om du gjort köpet via ditt Apple eller Google konto begär du ut kvittot den vägen.*

*Vi skickar tyvärr inte ut kvitto på annat sätt.*

---

Source: https://support.brpsystems.com/en/content/request-a-new-receipt-in-the-app

# Request a new receipt in the app

If you are using your wellness allowance, you will of course receive valid documentation to submit to your employer.

Print the receipt you receive in connection with a purchase and submit it to your employer. This should be sufficient documentation, provided that your employer allows free choice of purchases and does not require you to buy through a specific provider.

If you would like the receipt again, you can request it in the app under **“More > Payments”** for purchases you have made. If the purchase was made via your Apple or Google account, you will need to request the receipt through that channel.

Unfortunately, we do not send receipts in any other way.

---

Source: https://support.brpsystems.com/en/content/setups-long-term-planning

# Setups – long-term planning

**Setups** is the name for long-term plans. For example, a 14-day setup with different tasks and content scheduled across the days of the setup. Setups can be brought to life with automated greetings sent on specific days and messages sent when clients complete a specific task. A setup can include workout sessions, but also tasks, tests, and greetings. Here, you will learn how to build great setups that you can then save in your library and use in many different ways.

If you have created a setup and saved it in your library, you can then use it in many different ways. If you work with PT clients, you can activate one of your setups in a client’s calendar. You can also use the setup within group coaching to deliver the setup’s content to everyone participating in the group coaching. Finally, you can add the setup to digital products that your clients can purchase or activate from your shop, or if they have purchased it via a campaign page. This could, for example, be training programs that clients can start whenever they want, or bootcamps with fixed start dates. All of these formats are based on a setup, and if you can build good setups, you can create and offer great products through Twiik Coach.

---

### Create a setup

You should create setups under **“Library”** (read more here) if you believe the setup may be reused in any format in the future.

1. Go to **“Library > Setups”**
2. Choose a name for your setup. The name is only visible to you and should clearly indicate what it contains.
3. Choose the number of days the setup should include.
4. Create

You will now enter a view where you see a panel with a list of days corresponding to the number you selected when creating the setup.

---

### Add content to your setup

Click **“Add”** to the right of a day to add content to that day. You will now see several different formats you can add. Below is a brief explanation of what the formats mean, but you should read more about the different formats and how to use them under **“Create content.”**

---

### Workouts

**Strength training:**
This format allows you to add exercises with sets, reps, weights, and timers that clients can then follow in the app.

**Cardio:**
Here you can create sessions primarily focused on cardio activities, where you can specify distance, pace, etc.

---

### Other

**Tasks:**
A task can be anything that is not meant to be a regular workout session. For example, “Walk to work today” or similar. Text, video, audio, and PDFs can be added. Tasks can be marked as completed by the user.

**Tests:**
Schedule a test to allow the user to answer questions and enter test values such as body weight, plank duration, or anything else you want to track over time.

**Greetings:**
Schedule a greeting to be sent.

---

### Note

A setup has numbered days divided into weeks to make it clearer. However, Day 1 only corresponds to a Monday if you choose to start the setup on a Monday when you use it in a specific context. If the setup is used in a program that clients can start whenever they want, Day 1 may fall on different weekdays depending on when each client chooses to start the program. Keep this in mind when naming content and writing messages, as a specific day in the setup does not always necessarily correspond to a specific weekday.

---

Source: https://support.brpsystems.com/en/content/change-payment-card

# Change payment card

To change your payment card, log in via the web at [**https://www.twiikapp.com/sv**](https://www.twiikapp.com/sv)

1. Log in the same way as in the app.
2. Go to **“My account”** (top right).
3. Click **“Subscriptions & purchases”** – here you can update your payment card.

---

Source: https://support.brpsystems.com/en/content/switched-payment-system-to-stripe

# Switched payment system to Stripe

Since we have switched our payment system to **Stripe**, we have also changed the payment tiers. Unfortunately, the previous free tier with 5 clients is no longer available.

Licenses are now paid monthly according to our new model, and you can invite people to your services as you wish. There are no requirements to use Twiik’s payment solutions anymore. We take a percentage of payments only if you choose to use our payment solutions, but it is entirely up to you.

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Source: https://support.brpsystems.com/en/content/change-text-on-a-classticket

# Change text on a classticket

_Category: Configuration_

1. Go to Configuration -> Settings -> Settings.
2. Search for "biljett"
3. Open up the setting by clicking on it.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/PWtbJgrkbRkdB1jYjQsKa41qKHj0qcrI4svbrBRW.png)

1. Change the text and click on save. The information on the printed ticket will now be changed.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/cbuYIfCTTcIKEaaQ3Xe941f3ZILN1xAzCuxtzcTy.png)

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Source: https://support.brpsystems.com/en/content/adgang-nektet-9QL0H

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_Category: Entrance View_

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Source: https://support.brpsystems.com/en/content/how-do-i-add-an-event-in-resource-planner

# How do I add an event in Resource Planner?

_Category: Resource Planner_

To be able to add an event in **Resource Planner**, the event must have bookings connected to it. To do this, go to **Back Office > Events** and open the event. Click the event and then click **Open order**.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/iC36O7R29v1T2zxR4VAspXTUk0OXXaYqh2yCY0Aa.png)

This opens a new tab with **Resource Planner**, where you can reserve rooms and any other resources needed. You may use any class product you like to create the order.

When you have verified that all necessary information is correct (product, time, resources), click **Next** and complete the booking. This will add all bookings to Resource Planner. All participants who join the event will then be automatically added to the participant list for all connected bookings.

![](https://helpcenter-io.s3.amazonaws.com/uploads/brp/IMdRhgvln299XDRm3AKEN79sns662xcdCf7iArYr.png)

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Source: https://support.brpsystems.com/en/content/hvorfor-vises-ikke-instruktoerens-navn-paa-timen-paa-nettsiden-i-appen-xijRg

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_Category: Configuration_